Coach Client Advisor

About Coach

Coach is a global New York–born fashion house known for its leather goods and contemporary ready-to-wear. The brand sits within the Tapestry portfolio, a multi‑brand luxury group, and balances heritage craftsmanship with modern, inclusive storytelling and omnichannel retailing.

Role & Responsibilities

• Act as a front-line ambassador, delivering elevated, personalized shopping experiences consistent with Coach brand and service standards.
• Build and maintain lasting client relationships through styling, product knowledge, and tailored recommendations to drive loyalty and repeat business.
• Achieve personal and store sales targets via cross-selling, upselling and execution of individual sales plans; contribute to team KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data and convert opportunities.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, and execute inventory cycles.
• Maintain merchandising standards, keep sales floor and stockroom organized and stocked, and follow asset‑protection and POS procedures.
• Support teammates across functional areas, foster a collaborative team environment, and participate in brand training and inclusion initiatives.
• Adapt selling techniques to dynamic store traffic and maintain professional composure while managing multiple customers.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrated proficiency operating POS systems and mobile POS on devices such as iPad and laptops.
• Strong English language proficiency.
• Social media savvy with experience or interest in live‑stream shopping, short‑form video demos and social selling (preferred).
• Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasional lifts up to 50 lbs), climb, bend, kneel and maneuver in a retail environment.

Skills

Experience

Minimum 1+ years of sales experience; prior luxury retail experience is strongly preferred.

Education

No specific degree required; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York creative energy with a commitment to craftsmanship and modern inclusivity. As part of the Tapestry family, the workplace emphasizes collaboration, continuous learning and equity across teams while encouraging entrepreneurial initiative and customer focus.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.