Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 13, 2026
About Coach
Coach is a modern American luxury house renowned for its leather goods, ready-to-wear and accessories. The brand is part of Tapestry, Inc., and is recognised for craftsmanship, contemporary design and a client-focused retail experience across global flagship stores and wholesale partners.
Coach Client Advisor role in New York City — join Coach to deliver luxury client service and drive sales in a flagship retail environment.
Role & Responsibilities
- Deliver exceptional, personalised client service to retain and grow a loyal customer base.
- Achieve and exceed individual and store sales targets through proactive selling and clienteling.
- Build and maintain client relationships via in‑store consultations, follow-up communications and CRM tools.
- Demonstrate expert product knowledge across leather goods, accessories and seasonal collections to guide styling and purchasing decisions.
- Operate point‑of‑sale systems, manage transactions and ensure accurate cash handling and reconciliation.
- Support merchandising standards: maintain visual displays, stock presentation and floor replenishment according to brand guidelines.
- Contribute to inventory management activities, including receiving, stock counts and loss-prevention practices.
- Participate in store initiatives, training and promotional events to drive traffic and elevate the client experience.
Qualifications
- High school diploma or equivalent; post-secondary studies in fashion, retail or a related discipline preferred.
- 1–2 years of retail sales experience, ideally within luxury fashion, leather goods or accessories.
- Proven track record of meeting sales targets and delivering measurable commercial results.
- Excellent interpersonal and communication skills with a customer‑centric mindset.
- Flexible availability including evenings, weekends and holiday trading periods.
Skills
Experience
Typically 1–2 years of frontline retail experience, with preference for candidates who have sold premium or luxury lifestyle products and who can demonstrate consistent achievement of sales KPIs.
Education
High school diploma or equivalent; further education in fashion or retail is advantageous.
Workplace
This position is based in New York, New York, USA.
Culture
Coach combines American heritage craftsmanship with contemporary creativity; the work environment emphasises client service excellence, professional development and collaborative teamwork. As part of Tapestry, the brand invests in talent development and encourages an inclusive culture that values both commercial performance and design-driven storytelling.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Consultant», «Luxury Sales Advisor», «Client Relations Associate», «Store Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.