Coach Client Advisor

Location
Seniority Entry-Level
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Coach Sales Associate (New York) — boutique retail role selling luxury leather goods; client-focused position at Coach flagship store.

Overview

Coach is an American luxury house renowned for its leather goods and accessories, operating globally as part of the Tapestry portfolio. The brand blends New York heritage with contemporary design and places emphasis on craftsmanship, experiential retail and elevated client service across its boutiques and wholesale channels.

Role & Responsibilities

  • Deliver attentive, personalised service to clients to drive sales and cultivate long-term relationships (clienteling).
  • Achieve individual and store sales targets through proactive selling, product recommendations and upselling.
  • Maintain visual merchandising and presentation standards to reflect brand aesthetic and seasonal directives.
  • Operate point-of-sale systems, process transactions accurately and handle cash and card reconciliations.
  • Manage stock operations including receiving, replenishment, inventory counts and loss-prevention procedures.
  • Support store events, private client appointments and VIP services, coordinating with store management and CRM teams.
  • Provide product knowledge and after-sales support, including guidance on care and repairs for leather goods.

Qualifications

  • Proven ability to deliver exceptional customer service in a retail or client-facing environment.
  • Strong interpersonal and communication skills with a client-first orientation.
  • Comfortable working a flexible retail schedule, including evenings, weekends and holidays.
  • High attention to detail, numeracy for transaction handling and a disciplined approach to stock control.
  • Professional presentation consistent with luxury retail standards.

Skills

Clienteling Luxury client service Visual merchandising Point-of-sale (POS) systems Cash handling and reconciliation Inventory management Customer relationship management (CRM)

Experience

Preferably 1+ years of retail sales experience, ideally within luxury fashion, leather goods or premium lifestyle brands; experience with VIP clientele and appointment-driven selling is advantageous.

Education

High school diploma or equivalent; vocational training or retail sales certification is a plus.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, design-led retail culture rooted in New York creativity and artisanal craft. The workplace emphasises collaboration, personal development and delivering elevated in-store experiences that reflect the brand's premium positioning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.