Coach Client Advisor
- Location
- NatickMassachusettsUSA
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 5, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate position in Natick, Massachusetts. Join Coach's retail team delivering luxury shopping experiences and driving sales. $15.00–$19.50/hr, part-time.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and tailored fashion advice
- Drive sales through strategic cross-selling, upselling, and customized product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; consistently meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and execute targeted follow-up to close sales
- Maintain high-energy floor presence while managing multiple customers simultaneously and adapting selling techniques to evolving business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service excellence
- Maintain a clean, organized, and fully stocked sales floor and stockroom; adhere to retail policies, POS procedures, and asset protection protocols
- Process transactions accurately and efficiently including purchases, returns, exchanges, and online pickups
- Support full inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Foster a collaborative, trust-based team environment and encourage strong peer performance
- Participate in brand initiatives, training programs, and inclusion activities to reinforce Coach's values
- Welcome constructive feedback, adapt behaviors accordingly, and maintain a calm, professional demeanor under pressure
Qualifications
- 1+ years of retail sales experience (luxury retail preferred)
- Proficiency with POS systems and mobile point-of-sale technology
- Strong English language proficiency
- Demonstrated knowledge of fashion trends and competitive landscape
- Ability to read price sheets and release schedules
- Physical capability to lift at least 25 lbs regularly, up to 50 lbs occasionally, and maneuver sales floor and stockroom areas
- Flexibility to work varied schedules including nights, weekends, peak busy seasons, and high-traffic retail days including public holidays
Skills
Experience
1+ years of sales experience, preferably in luxury retail environments. A combination of relevant education and hands-on sales experience will be considered.
Education
High school diploma or equivalent; additional retail, fashion, or customer service training is valued but not required.
Workplace
This position is based in Natick, Massachusetts, USA, within easy reach of Boston.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Associate», «Sales Consultant», «Style Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.