Coach Client Advisor
- Location
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 27, 2026
About Coach
Coach is a New York–born luxury fashion house renowned for its leather goods and accessible-luxury ready-to-wear and accessories. The brand is part of the Tapestry portfolio, a global house of fashion brands, and is recognised for modern American design, craft-led production, and an emphasis on inclusive, client-focused retail experiences.
Coach in Natick, MA seeks a Part‑Time Sales Associate to deliver elevated retail service, clienteling and omni‑channel sales.
Role & Responsibilities
- Act as a front-line ambassador, delivering elevated, personalised service in accordance with Coach style and service standards.
- Build and maintain lasting client relationships through tailored styling, product expertise and proactive follow-up.
- Drive sales through cross-selling, upselling and execution of individual sales plans to meet or exceed KPIs.
- Use Mobile POS, clienteling tools and social selling (including short-form video) to capture client data and convert opportunities.
- Manage daily store operations: cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory reception and replenishment.
- Maintain visual merchandising, floor and stockroom standards; support inventory cycles and product movement.
- Source new customers and support omni‑channel conversions including online order fulfillments and in-store pickups.
- Collaborate with teammates, participate in training and brand initiatives, and foster a trust-based team environment.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience strongly preferred.
- Proven POS operation and basic computer proficiency (iPad/laptop, Mobile POS); familiarity with walkie‑talkies and reading price/release sheets.
- Strong English language proficiency required.
- Social media savvy and experience with live‑stream shopping or video demos and clienteling tools preferred.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
- Ability to lift regularly at least 25 lbs (up to 50 lbs occasionally), climb, bend and manoeuvre in store and stockroom environments.
Skills
Experience
Minimum of one year in a sales role, preferably within luxury or fashion retail. Demonstrable experience using point-of-sale systems, clienteling and omni-channel selling techniques; social selling or live-stream/video demo experience is a strong advantage.
Education
High school diploma or equivalent; additional retail, fashion or customer-service coursework or certifications preferred.
Workplace
This position is based in Natick, Massachusetts, USA, within easy reach of Boston.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.
Culture
Coach operates within the Tapestry family and combines a craft-led design ethos with an inclusive, collaborative workplace culture. Employees are encouraged to be creative, customer-focused and adaptable in a fast-paced retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Specialist», «Brand Ambassador», «Clienteling Associate», «Sales Associate (Retail)», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.