Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored product recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans to meet or exceed individual and team KPIs
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while upholding service standards
• Keep sales floor and stockroom clean, organized, and properly stocked; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based team environment and encourage collective performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors accordingly, and maintain a calm, professional demeanor in high-pressure retail settings

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background preferred
• Proficiency with POS systems and basic computer skills including iPad, laptop, and mobile POS
• Strong English language proficiency
• Knowledge of fashion trends and competitor landscape
• Experience with clienteling, data acquisition, and social media
• Preferred experience with live-stream shopping, video demonstrations, or short-form video content creation
• Ability to work flexibly in a fast-paced retail environment

Skills

Experience

Minimum 1+ years of sales experience; luxury retail background strongly preferred. Knowledge of fashion trends, competitor products, and clienteling practices is essential.

Education

A combination of high school diploma or equivalent and relevant retail sales experience will be considered.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.