Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations
• Utilize mobile POS, clienteling tools, and social selling platforms to capture data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
• Source new customers, maintain relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising
• Maintain sales floor and stockroom cleanliness and organization; follow retail policies and asset protection procedures
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required
• Foster a collaborative, trust-based team environment and encourage team performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors, and maintain a professional demeanor

Qualifications

• Minimum 1+ years of sales experience, with luxury retail preferred
• Knowledge of current fashion trends and competitor offerings
• Proficiency with POS systems and basic computer skills including iPad, laptop, and Mobile POS platforms
• Ability to read and understand price sheets and release schedules
• Strong English language proficiency
• Ability to work in a fast-paced retail environment
• Flexible schedule availability including nights, weekends, peak seasons, and public holidays

Skills

Experience

Minimum 1+ years of sales experience, with luxury retail background strongly preferred. Familiarity with fast-paced retail environments, contemporary fashion trends, and competitor landscape is essential. Prior experience with social media engagement, live-stream shopping, video demonstrations, and clienteling data acquisition is advantageous.

Education

High school diploma or equivalent; formal retail or fashion education is not required but may be advantageous.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.