Coach Client Advisor – Luxury Retail
- Seniority
- Mid-Level
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for its craftsmanship in leather goods and accessories. The brand is part of Tapestry, a global house of modern luxury fashion brands, and operates an international network of flagship stores and concessions. As an employer, Coach emphasizes product expertise, elevated client service and opportunities for professional development within a global retail organisation.
Coach Sales Associate in New York, NY — client-facing retail role at Coach's flagship store, delivering luxury service and driving sales.
Role & Responsibilities
- Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
- Drive individual and store sales performance, meet KPIs and contribute to visual merchandising and store presentation standards.
- Maintain up-to-date product knowledge across categories and communicate brand heritage and craftsmanship to clients.
- Process transactions accurately using the point-of-sale system; handle cash, payments and refunds in accordance with policy.
- Support inventory management including stock replenishment, receiving, cycle counts and loss-prevention procedures.
- Participate in store events, private client appointments and promotional initiatives to maximise client acquisition and retention.
- Collaborate with colleagues and leadership to execute store priorities and maintain a professional retail environment.
Qualifications
- Proven retail sales experience, preferably 2+ years within luxury or premium brands.
- Demonstrable track record of meeting or exceeding sales targets and KPIs.
- Polished interpersonal skills with a customer-first mindset and strong clienteling ability.
- Flexible availability including weekends, evenings and holiday periods.
- Professional presentation and strong attention to detail.
Skills
Experience
Typically requires at least 2 years of direct retail experience, ideally within luxury leather goods, accessories or apparel, with a proven record of achieving sales targets and developing client relationships.
Education
High school diploma or equivalent; vocational training in retail, fashion or a related field preferred.
Workplace
This position is based in New York, New York, USA.
Culture
Coach blends American design heritage with a contemporary retail ethos, fostering a collaborative environment that values excellent client service and product expertise. The brand promotes professional growth through in-store coaching, training programmes and cross-functional mobility within the wider Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Senior Sales Associate», «Retail Client Specialist», «Lead Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.