Coach Client Advisor – Luxury Retail

Location
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate in New York, NY — client-facing retail role at Coach's flagship store, delivering luxury service and driving sales.

Overview

Coach is an American luxury fashion house known for its craftsmanship in leather goods and accessories. The brand is part of Tapestry, a global house of modern luxury fashion brands, and operates an international network of flagship stores and concessions. As an employer, Coach emphasizes product expertise, elevated client service and opportunities for professional development within a global retail organisation.

Role & Responsibilities

  • Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Drive individual and store sales performance, meet KPIs and contribute to visual merchandising and store presentation standards.
  • Maintain up-to-date product knowledge across categories and communicate brand heritage and craftsmanship to clients.
  • Process transactions accurately using the point-of-sale system; handle cash, payments and refunds in accordance with policy.
  • Support inventory management including stock replenishment, receiving, cycle counts and loss-prevention procedures.
  • Participate in store events, private client appointments and promotional initiatives to maximise client acquisition and retention.
  • Collaborate with colleagues and leadership to execute store priorities and maintain a professional retail environment.

Qualifications

  • Proven retail sales experience, preferably 2+ years within luxury or premium brands.
  • Demonstrable track record of meeting or exceeding sales targets and KPIs.
  • Polished interpersonal skills with a customer-first mindset and strong clienteling ability.
  • Flexible availability including weekends, evenings and holiday periods.
  • Professional presentation and strong attention to detail.

Skills

Clienteling Luxury sales Visual merchandising Inventory control Cash handling Point-of-sale (POS) operations Loss prevention Team collaboration

Experience

Typically requires at least 2 years of direct retail experience, ideally within luxury leather goods, accessories or apparel, with a proven record of achieving sales targets and developing client relationships.

Education

High school diploma or equivalent; vocational training in retail, fashion or a related field preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends American design heritage with a contemporary retail ethos, fostering a collaborative environment that values excellent client service and product expertise. The brand promotes professional growth through in-store coaching, training programmes and cross-functional mobility within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.