Coach Client Advisor — Luxury Accessories
- Seniority
- Junior
- Posted
- Apr 1, 2026
About Coach
Coach is a global luxury accessories and lifestyle brand headquartered in New York and part of the Tapestry group. Renowned for refined leather goods and contemporary design, the brand operates an international retail network and emphasises craftsmanship, elevated client service and omnichannel retailing.
Coach Sales Associate II in New York, NY — retail role focused on luxury accessories sales, clienteling and visual standards.
Role & Responsibilities
- Drive individual and store sales by delivering personalised client experiences and executing proactive clienteling strategies.
- Achieve and exceed individual KPIs including conversion, average transaction value and repeat-client metrics.
- Maintain authoritative product knowledge across leather goods, ready-to-wear and seasonal collections to influence purchase decisions.
- Execute visual merchandising and store standards to reflect brand aesthetics and seasonal directives.
- Operate point-of-sale systems accurately; handle cash, card and returns in compliance with company procedures.
- Support inventory management activities including receiving, stock replenishment, cycle counts and shrink minimisation.
- Collaborate with store leadership and omnichannel teams to fulfil online orders, client pickups and cross-channel servicing.
- Uphold loss-prevention protocols and maintain a safe, welcoming environment for clients and colleagues.
Qualifications
- Proven retail sales aptitude with a track record of meeting or exceeding sales targets.
- Exceptional interpersonal and communication skills with a client-focused orientation.
- Demonstrable ability to build long-term client relationships and execute clienteling initiatives.
- Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.
- Strong attention to detail and a commitment to visual and operational standards.
- Authorization to work in the country of employment.
Skills
Experience
Typically 1–3 years of direct retail sales experience, preferably within luxury fashion, accessories or premium lifestyle brands; experience with clienteling and meeting sales KPIs is expected.
Education
High school diploma or equivalent; vocational training or certificates in retail, sales or luxury brand management preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach cultivates a client-centric, design-led retail culture that balances American sensibility with a global luxury perspective. The workplace emphasises teamwork, professional development and high standards of product knowledge and service.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate II», «Retail Sales Advisor», «Store Sales Consultant», «Luxury Sales Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.