Coach Client Advisor — Luxury Accessories

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Seniority Junior
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Coach Sales Associate II in New York, NY — retail role focused on luxury accessories sales, clienteling and visual standards.

Overview

Coach is a global luxury accessories and lifestyle brand headquartered in New York and part of the Tapestry group. Renowned for refined leather goods and contemporary design, the brand operates an international retail network and emphasises craftsmanship, elevated client service and omnichannel retailing.

Role & Responsibilities

  • Drive individual and store sales by delivering personalised client experiences and executing proactive clienteling strategies.
  • Achieve and exceed individual KPIs including conversion, average transaction value and repeat-client metrics.
  • Maintain authoritative product knowledge across leather goods, ready-to-wear and seasonal collections to influence purchase decisions.
  • Execute visual merchandising and store standards to reflect brand aesthetics and seasonal directives.
  • Operate point-of-sale systems accurately; handle cash, card and returns in compliance with company procedures.
  • Support inventory management activities including receiving, stock replenishment, cycle counts and shrink minimisation.
  • Collaborate with store leadership and omnichannel teams to fulfil online orders, client pickups and cross-channel servicing.
  • Uphold loss-prevention protocols and maintain a safe, welcoming environment for clients and colleagues.

Qualifications

  • Proven retail sales aptitude with a track record of meeting or exceeding sales targets.
  • Exceptional interpersonal and communication skills with a client-focused orientation.
  • Demonstrable ability to build long-term client relationships and execute clienteling initiatives.
  • Flexibility to work retail hours, including evenings, weekends and peak seasonal periods.
  • Strong attention to detail and a commitment to visual and operational standards.
  • Authorization to work in the country of employment.

Skills

Clienteling Point-of-sale (POS) systems Visual merchandising Inventory management Loss prevention CRM usage Cash handling Product knowledge — leather goods and accessories Multichannel retail fulfilment

Experience

Typically 1–3 years of direct retail sales experience, preferably within luxury fashion, accessories or premium lifestyle brands; experience with clienteling and meeting sales KPIs is expected.

Education

High school diploma or equivalent; vocational training or certificates in retail, sales or luxury brand management preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach cultivates a client-centric, design-led retail culture that balances American sensibility with a global luxury perspective. The workplace emphasises teamwork, professional development and high standards of product knowledge and service.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.