Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 17, 2026
About Coach
Coach is a global fashion house renowned for leather goods and contemporary accessories, operating as part of the Tapestry portfolio. The brand balances heritage craftsmanship with a modern creative vision and a global retail footprint.
Coach — Sales Associate (part-time) in Leeds, UK. Front-line retail role delivering personalised luxury service and omni‑channel selling.
Role & Responsibilities
- Represent the Coach brand on the sales floor, delivering an elevated, personalised luxury shopping experience in line with the Coach Guide to Style and Service.
- Build and nurture client relationships through expert product knowledge, styling advice and follow-up to drive repeat business and loyalty.
- Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
- Utilise mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert engagement into purchases.
- Manage transactions efficiently (purchases, returns, exchanges, online pickups) and maintain accurate cash-wrap procedures.
- Perform daily operational tasks including inventory receipt and processing, replenishment, basic visual merchandising and stockroom organisation.
- Support inventory cycles and asset protection procedures; ensure the sales floor remains visually compelling and fully stocked.
- Adapt selling techniques to fluctuating business needs, maintain high energy on the floor and multitask across several customers simultaneously.
- Collaborate with teammates, assist across functional areas as required and participate in brand initiatives, training and inclusion activities.
Qualifications
- 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
- Proven familiarity with POS operations and basic computer proficiency (iPad/laptop, mobile POS).
- Comfortable using walkie-talkies and reading price/release sheets.
- Strong English language proficiency.
- Ability to work a flexible schedule including nights, weekends, peak retail periods and public holidays.
- Social‑media savvy with experience in live‑stream shopping or video demos and clienteling/data acquisition is preferred.
Skills
Experience
Minimum one year of sales experience; prior luxury retail or boutique experience preferred. Combination of education and relevant experience will be taken into account.
Education
Combination of education and experience will be considered.
Workplace
The role is situated in Leeds, England, UK.
Benefits
Inclusive and innovative working environment; internal mobility and career progression; 1 paid volunteering day per year; learning & development through the Ambassador Programme; regular social events; equity, inclusion & diversity initiatives (employee resource groups and regional inclusion councils); employee discount; incentive programme.
Culture
Coach combines heritage craftsmanship with a contemporary, creative outlook and operates within the Tapestry group. The workplace emphasises inclusivity, internal mobility and development through structured training and employee resource groups.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Boutique Sales Consultant», «Style Advisor», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.