Coach Client Advisor

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Location
LandquartGrisonsSwitzerland
Employment
Part-Time
Seniority
Entry-Level
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Apr 9, 2026

About Coach

Coach is a global luxury fashion brand specialising in leather goods and accessories, operating as a flagship label within Tapestry, Inc., a global house of brands that also includes Kate Spade New York. As an employer, the brand emphasises creativity, entrepreneurial spirit and inclusive practices across its retail and corporate operations, offering structured training and career pathways within an internationally scaled luxury group.

Coach Sales Associate (part-time) in Landquart, Switzerland — join the Coach team at Landquart Outlet delivering personalised omnichannel luxury service.

Role & Responsibilities

  • Act as the front-line ambassador for the Coach brand, delivering elevated, personalised luxury service and adhering to Coach Guide to Style and Service standards.
  • Build and maintain lasting client relationships through personalised styling, product expertise, follow-up and clienteling to encourage repeat purchases.
  • Drive sales via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans and meet individual KPIs.
  • Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture customer data and close omnichannel transactions.
  • Manage floor activity: greet customers, handle multiple clients, demonstrate products and maintain high energy and professional demeanour.
  • Perform daily operational tasks including cash wrap, inventory receiving and processing, replenishment, merchandising and stockroom organisation.
  • Process transactions efficiently (purchases, returns, exchanges, online pickups) while following POS and asset protection procedures.
  • Support inventory cycles and participate in brand initiatives, training programmes and inclusion activities; assist teammates across functional areas.

Qualifications

  • Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
  • Proficiency with POS systems and mobile selling devices (iPad/laptop/Mobile POS); comfortable using walkie-talkies and reading price/release sheets.
  • Strong English language proficiency.
  • Ability to work a flexible schedule including nights, weekends, peak retail seasons and public holidays.
  • Social-media savvy with experience in live-stream shopping or video demos, clienteling and data acquisition (preferred).

Skills

mobile POS clienteling tools social selling platforms short-form video iPad laptop walkie-talkie POS asset protection procedures visual merchandising customer relationship management cross-selling and upselling techniques

Experience

Minimum of 1+ years in retail or sales; prior luxury retail experience preferred. Demonstrated experience using POS and mobile selling tools; social selling or live-stream experience is advantageous.

Education

No specific degree required; a combination of relevant education and retail/sales experience will be considered.

Workplace

The successful candidate will be located in Landquart, Grisons, Switzerland, with easy access to Zurich.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Tapestry brands foster an inclusive, creative workplace that values individuality and entrepreneurial thinking. Employees are encouraged to contribute ideas, develop professionally through training, and collaborate within a diverse, globally minded retail organisation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Advisor», «Style Consultant», «Brand Ambassador», «Client Relations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.