Coach Client Advisor
Coach in Kuala Lumpur seeks a Sales Associate to deliver luxury retail service, omni-channel selling and clienteling in-store at My Kuala Lumpur KLCC.
Overview
Coach is a global American fashion house renowned for its leather goods and modern American design. As part of the Tapestry portfolio, Coach operates within a family of luxury brands and emphasizes creativity, accessible luxury, and inclusive brand storytelling across its global retail network.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with the Coach Guide to Style and Service.
- Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat purchases and loyalty.
- Drive sales performance by executing cross-selling, upselling and tailored recommendations; develop and pursue personal sales plans and KPIs.
- Sell across channels using mobile POS and clienteling tools; capture customer data via social selling, short-form video and other omni‑channel touchpoints.
- Manage daily retail operations including cash wrap transactions, returns/exchanges, online order pickups, inventory receiving, replenishment and stockroom organization.
- Execute visual merchandising standards and maintain a clean, well-stocked sales floor that reflects brand presentation guidelines.
- Support inventory cycles, process shipments, and assist teammates across functional areas to ensure seamless store performance.
- Promote a collaborative, trust-based team environment; participate in brand initiatives, training programs and inclusion activities.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and relevant experience will be considered.
- Proficiency operating POS systems and mobile devices (e.g., iPad, mobile POS); basic computer literacy.
- Demonstrated clienteling and social selling capability, including familiarity with short-form video, live-stream shopping or video demonstrations (preferred).
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
- Ability to lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel and perform physical tasks required on the sales floor and in the stockroom.
- Strong English language proficiency.
Skills
Experience
At least 1 year of retail sales experience is required; prior luxury retail experience is preferred. Demonstrable success meeting personal sales targets, executing clienteling strategies and using mobile POS/clienteling platforms is advantageous.
Education
High school diploma or equivalent preferred; a combination of relevant retail education and hands-on experience will be considered.
Workplace
This position is based in Kuala Lumpur, Kuala Lumpur, Malaysia. Cerulean lists 73 open roles in Kuala Lumpur, including 2 posted recently. In Malaysia as a whole, Cerulean currently features 150 open positions, with 3 posted this week.
Culture
Coach blends New York creative energy with accessible luxury, prioritizing craftsmanship and contemporary design. As part of Tapestry, the brand fosters an inclusive, collaborative workplace culture that invests in training and diversity initiatives while encouraging team-oriented retail excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.