Coach Client Advisor
Coach in Incheon, South Korea seeks a Sales Associate to deliver luxury client service and drive omni‑channel sales.
Overview
Coach is an American luxury fashion house renowned for leather goods and accessories and is part of the Tapestry portfolio of global brands. The maison combines craftsmanship and contemporary design with a focus on elevated client experience, omni‑channel retailing and creative storytelling across stores worldwide.
Role & Responsibilities
- Act as the front‑line ambassador for the Coach brand, consistently applying Coach Guide to Style and Service standards.
- Deliver personalised styling and product advice to build long‑term client relationships and drive loyalty.
- Achieve individual and store sales targets through cross‑selling, upselling and tailored recommendations.
- Utilise mobile POS, clienteling tools and social selling (including short‑form video) to capture customer data and stimulate repeat purchases.
- Develop and execute personal sales plans and contribute to team KPIs.
- Support day‑to‑day store operations: process transactions (purchases, returns, exchanges, online order pickups), manage inventory reception and replenishment, and maintain visual merchandising standards.
- Maintain an organised, well‑stocked sales floor and stockroom while following POS, asset protection and other retail procedures.
- Collaborate with colleagues across functional areas, participate in brand initiatives and training, and foster a trust‑based team environment.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
- Proven ability to meet sales targets in a fast‑paced retail environment.
- Experience operating POS systems and basic computer proficiency (iPad/laptop; Mobile POS).
- Familiarity with clienteling techniques, social selling and data capture to support omni‑channel sales.
- Strong English proficiency.
- Ability to work a flexible schedule including nights, weekends and public holidays.
Skills
Experience
At least one year of retail sales experience is required; prior exposure to luxury retail, omni‑channel selling and clienteling tools is preferred.
Education
High school diploma or equivalent; retail, fashion or customer‑service related training or certification is advantageous. A combination of education and relevant experience will be considered.
Workplace
The role is situated in Incheon, Incheon, South Korea.
Culture
Coach operates within the Tapestry family, promoting an inclusive, collaborative and service‑oriented workplace that values creativity and professional growth. The brand emphasises training, diversity and omni‑channel retail excellence, encouraging employees to develop client relationships and brand storytelling skills.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Consultant», «Style Advisor», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.