Coach Client Advisor III

Location
Seniority Senior
Posted ✦ Today
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Coach in New York seeks a Sales Associate III to drive luxury retail sales and clienteling in a flagship store.

Overview

Coach is an American luxury fashion house renowned for its craftsmanship in leather goods and ready-to-wear. The brand operates globally and is part of the Tapestry group, offering a design-led, retail-focused environment that balances heritage craftsmanship with contemporary commercial ambitions.

Role & Responsibilities

  • Deliver exceptional, personalized client service and cultivate long-term relationships through proactive clienteling and follow-up.
  • Achieve and exceed individual and store sales targets through consultative selling and product expertise.
  • Lead visual merchandising standards and ensure presentation aligns with brand directives and seasonal campaigns.
  • Support store operations including POS transactions, cash handling, inventory control, stock replenishment, and loss-prevention procedures.
  • Mentor and coach junior sales staff; model professional behaviour, grooming and service protocols.
  • Participate in in-store events, private client appointments and cross-selling initiatives with digital and CRM teams.

Qualifications

  • Minimum 3 years of experience in luxury retail or premium fashion sales, with a demonstrable sales record.
  • Proven ability to build and sustain client relationships and execute effective clienteling strategies.
  • Comfortable working flexible schedules including nights, weekends and holiday periods.
  • Strong communication and interpersonal skills with polished presentation and professional grooming.
  • Right to work in the country of employment.

Skills

Clienteling Visual merchandising Inventory management Cash handling and POS transactions CRM and customer relationship management Retail sales techniques Loss-prevention awareness

Experience

Experienced luxury retail salesperson with a minimum of three years in high-end boutiques or department store concessions, accustomed to meeting KPIs and delivering high-value client experiences.

Education

High school diploma or equivalent; vocational retail or sales training preferred.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach emphasizes refined product knowledge, attentive client service and a collaborative retail culture that values craftsmanship and contemporary design. As part of the Tapestry family, the brand combines entrepreneurial store-level energy with structured talent development and cross-brand collaboration.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.