Coach Client Advisor II

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach Sales Associate II in New York, NY — deliver elevated client service, drive sales and maintain luxury boutique standards.

Overview

Coach is an American luxury house renowned for its craftsmanship in leather goods, accessories and ready-to-wear. Part of the Tapestry group, the brand blends modern design with heritage techniques and operates a global retail network that emphasizes client service, product excellence and career development within a creative, customer-focused environment.

Role & Responsibilities

  • Deliver exceptional, personalised service to high-value and walk-in clients to achieve and exceed individual and store sales targets.
  • Develop and maintain long-term client relationships through proactive clienteling, outreach and CRM record-keeping.
  • Execute floor operations including visual merchandising, product presentation and upkeep of brand standards to maximise conversion.
  • Process transactions accurately using the POS, handle returns and exchanges, and ensure daily cash and sales reconciliation.
  • Support inventory management: receive stock, conduct cycle counts, replenish floor merchandise and assist with stock transfers.
  • Uphold loss-prevention procedures and ensure compliance with company policies, including safeguarding high-value items.
  • Contribute to in-store training and mentoring of less-experienced colleagues and participate in store meetings and sales initiatives.

Qualifications

  • Proven retail sales track record in a luxury or premium environment; demonstrable ability to meet sales KPIs.
  • Excellent interpersonal and communication skills with a strong client-service orientation.
  • Ability to use CRM tools and point-of-sale systems accurately and efficiently.
  • High level of professional presentation and understanding of luxury product storytelling.
  • Availability for flexible retail hours including weekends, evenings and peak retail periods.

Skills

Clienteling and relationship management Visual merchandising and brand presentation Point-of-sale (POS) operations Inventory control and stock management Loss prevention and compliance Sales reporting and KPI focus Product knowledge of leather goods and accessories

Experience

Typically 2+ years of direct retail sales experience in a luxury, premium or specialty retail environment; proven success meeting sales targets and developing client relationships.

Education

High school diploma or equivalent required; post-secondary education in fashion, retail management or a related discipline preferred.

Workplace

The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.

Culture

Coach combines contemporary design with artisanal craft in a collaborative retail culture that values client experience and professional growth. Employees are expected to embody the brand’s polished, customer-first approach while contributing to a high-performance sales environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.