Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 7, 2026
About Coach
Coach is a global leather‑goods and fashion house originating from New York and operating as part of the Tapestry portfolio. The brand is recognised for its contemporary approach to American luxury, craftsmanship, and accessible style, and benefits from Tapestry's multi‑brand resources and emphasis on inclusion, innovation, and professional development.
Coach Seasonal Sales Associate (part‑time) in Hong Kong — retail role at New Town Plaza delivering luxury client experiences and omnichannel sales.
Role & Responsibilities
- Act as an ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service to deliver elevated, personalised client experiences.
- Prospect, build and maintain lasting client relationships through styling advice, product expertise and tailored recommendations to drive repeat business.
- Execute omnichannel selling: operate mobile POS for in‑store transactions, support online order pickup, and convert interest via social selling and short‑form video.
- Meet or exceed individual and store KPIs by developing personal sales plans, cross‑selling and upselling relevant product assortments.
- Perform daily operational duties including cash wrap, inventory receipt and processing, replenishment, visual merchandising and stockroom maintenance.
- Support inventory cycles, assist teammates across functional areas and follow POS, asset protection and retail policy procedures.
- Maintain a high‑energy presence on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
- Participate in brand initiatives, training programs and inclusion activities; welcome feedback and sustain a calm, professional demeanour.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
- Proven ability to operate POS systems and mobile POS (iPad/laptop); familiarity with inventory and price/release documentation.
- Strong English language proficiency required.
- Social media savvy, with experience or aptitude for short‑form video, live‑stream shopping or video demos and clienteling for data acquisition (preferred).
- Ability to work a flexible retail schedule including nights, weekends, peak seasons and public holidays.
Skills
Experience
At least 1 year of retail sales experience; luxury retail background preferred. Combination of formal education and practical retail experience will be considered.
Education
High school diploma or equivalent; vocational retail or fashion‑related training preferred. A combination of education and experience will be considered.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
Coach combines modern American luxury with a collaborative, design‑led workplace culture that is part of the larger Tapestry family. The environment emphasises inclusivity, ongoing learning and cross‑brand opportunities while retaining a strong focus on client service and craftsmanship.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Seasonal Sales Associate», «Retail Sales Associate», «Store Sales Specialist», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.