Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Coach
Coach is a New York–born fashion house renowned for leather goods and modern American luxury. As part of the Tapestry portfolio, Coach combines heritage craftsmanship with contemporary design and operates a global retail network dedicated to elevated customer experiences.
Coach Hong Kong is hiring a Sales Associate (part-time) at Hk Sogo Causeway Bay — front-line retail role focused on personalised service and omni-channel selling.
Role & Responsibilities
- Act as the front-line ambassador of the Coach brand, consistently applying Coach style and service standards.
- Deliver personalized styling and product advice to build lasting client relationships and drive loyalty.
- Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations.
- Use mobile POS, clienteling tools and social selling channels (including short-form video) to capture client data and stimulate repeat purchases.
- Develop and execute personal sales plans and contribute to team KPIs.
- Source and follow up with new customers to convert prospects into sales.
- Maintain high-energy floor coverage, manage multiple customers simultaneously, and adapt selling techniques to fluctuating store needs.
- Perform daily operational tasks: cash wrap, inventory receiving/processing, replenishment and visual merchandising.
- Ensure sales floor and stockroom are organized and stocked; follow POS, asset protection and retail policy procedures.
- Process transactions efficiently (sales, returns, exchanges, online click‑and‑collect) and support inventory cycles.
- Support teammates across functional areas and foster a collaborative, performance-oriented environment.
- Participate in brand initiatives, training programmes and inclusion activities; welcome feedback and maintain a professional demeanour.
Qualifications
- Minimum 1+ year of sales experience; prior luxury retail experience strongly preferred.
- Proven ability to build client relationships and convert interactions into sales.
- Familiarity with POS operation and basic retail IT (iPad/laptop, Mobile POS).
- Comfortable using clienteling tools, social selling platforms and short-form video for commerce.
- Strong English proficiency; additional languages are an asset depending on store location.
- Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
Skills
Experience
At least one year of retail sales experience is required; luxury retail and omni-channel selling experience preferred. A combination of relevant education and practical retail experience will be considered.
Education
No formal degree required; a combination of education and relevant retail experience will be considered.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
Coach emphasizes creativity, craftsmanship and an inclusive workplace informed by its modern American luxury identity. As part of Tapestry, the brand values collaboration, ongoing training and customer-centric retail service in a supportive, team-oriented environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.