Coach Client Advisor
- Employment
- Part-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 21, 2026
About Coach
Coach is a global New York–born fashion house and part of the Tapestry portfolio. Renowned for leather goods and ready-to-wear that blend craftsmanship with contemporary design, Coach positions itself as an inclusive, design-driven brand focused on product quality and customer engagement across global retail and digital channels.
Coach in Hong Kong (Causeway Bay) is hiring a Seasonal Sales Associate (part-time) to deliver luxury clienteling and omni-channel retail service.
Role & Responsibilities
- Serve as the front-line ambassador for the Coach brand, adhering to Coach Guide to Style and Service standards.
- Deliver personalized styling and product expertise to build lasting client relationships and drive repeat business.
- Meet and exceed individual and store sales KPIs through cross-selling, upselling and tailored recommendations.
- Use mobile POS, clienteling tools and social selling (including short-form video and live demonstrations) to capture client data and close sales.
- Execute daily store operations: process transactions (purchases, returns, online pickups), manage cash wrap, receive and replenish stock, and support inventory cycles.
- Maintain visual merchandising standards and keep sales floor and stockroom organized and fully stocked.
- Support teammates across functional areas, foster a collaborative environment and participate in brand trainings and inclusion initiatives.
- Adapt selling techniques to fluctuating traffic levels and maintain a calm, professional demeanor under pressure.
Qualifications
- Minimum 1+ year of sales experience; luxury retail experience preferred.
- Proven ability to meet sales targets and develop personal sales plans.
- Operational familiarity with POS systems and mobile selling devices (e.g., iPad, Mobile POS).
- Strong English language proficiency required.
- Social media savvy with preferred experience in live‑stream shopping, short‑form video or online selling.
- Flexible availability including nights, weekends, peak season and public holidays.
Skills
Experience
At least one year of retail sales experience is required; candidates with prior luxury or premium-brand retail experience and demonstrable success against sales KPIs will be prioritised. Experience using mobile POS and clienteling platforms, and familiarity with social/live-stream selling are advantageous.
Education
High school diploma or equivalent; vocational training or coursework in retail, fashion or a related discipline is advantageous. A combination of relevant education and demonstrable retail experience will be considered.
Workplace
The successful candidate will be located in Hong Kong, Hong Kong, China.
Culture
Coach fosters a collaborative, design-forward workplace that emphasizes craftsmanship, inclusivity and client-centric service. As part of the Tapestry family, the brand promotes diversity and offers structured training to develop retail and digital selling capabilities.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Seasonal Sales Associate», «Retail Sales Associate», «Brand Ambassador», «Style Advisor», «Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.