Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach seeks a Sales Associate to serve as a front-line brand ambassador in a luxury retail environment. This role combines personalized customer engagement, omni-channel selling, and operational excellence to drive brand loyalty and revenue. The position requires strong interpersonal skills, sales acumen, and the ability to deliver an elevated shopping experience while managing daily store operations in a fast-paced setting.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion trend guidance
• Drive sales through cross-selling, upselling, and tailored product recommendations based on client needs
• Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video content—to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
• Source new customers, maintain ongoing relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to align with evolving business needs
• Execute daily operational tasks including cash wrap procedures, inventory processing, product replenishment, and visual merchandising while maintaining service standards
• Keep the sales floor and stockroom clean, organized, and properly stocked; ensure compliance with retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently, including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement through the stockroom
• Assist teammates in other functional areas as required to support store operations
• Foster a collaborative, trust-based team environment and encourage colleague performance
• Participate actively in brand initiatives, training programs, and inclusion activities
• Welcome constructive feedback, adapt behaviors accordingly, and maintain a calm, professional demeanor in all situations

Qualifications

• Minimum 1+ years of sales experience, with luxury retail background preferred
• Knowledge of current fashion trends and competitor offerings
• Proficiency with POS systems and basic computer skills (iPad, laptop, Mobile POS)
• Ability to read price sheets, release schedules, and operational documents
• Strong English language proficiency
• Ability to work a flexible schedule, including nights, weekends, peak seasons, and public holidays
• Ability to lift and carry at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver in both sales floor and stockroom environments
• Experience with live-stream shopping, video demonstrations, clienteling systems, and data acquisition (preferred)
• Social media savvy and comfort with digital-first retail tools (preferred)

Skills

Experience

Minimum 1+ years of sales experience; luxury retail background is strongly preferred. Candidates with a combination of relevant education and practical retail experience will be considered.

Education

High school diploma or equivalent preferred; a combination of relevant education and sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.