Coach Client Advisor

About Coach

Coach is a global fashion house within the Tapestry portfolio, recognised for modern American luxury and leathercraft. As part of Tapestry, Coach combines heritage-led product design with omnichannel retail capabilities and a commitment to inclusion, development, and creative collaboration across its network of brands.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently applying Coach Guide to Style and Service standards.
• Deliver personalised styling and product advice to build lasting client relationships and encourage repeat business.
• Drive sales through cross-selling, upselling and tailored recommendations; meet or exceed individual and store KPIs.
• Leverage mobile POS, clienteling tools and social selling channels (including short-form video) to capture client data and convert sales.
• Develop and execute personal sales plans and proactively source new customers; follow up to close sales.
• Manage multiple customers on the sales floor while maintaining high energy and a professional demeanour.
• Perform daily operational duties including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing, replenishment and visual merchandising.
• Support inventory cycles: receive shipments, stock merchandise and maintain accurate product movement between stockroom and floor.
• Maintain a clean, organised and compliant sales floor and stockroom; follow POS, retail policies and asset protection procedures.
• Participate in brand initiatives, training programs and inclusion activities; assist teammates across functional areas as required.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven ability to operate POS systems and mobile POS (iPad/laptop); basic computer proficiency.
• Strong English language proficiency.
• Flexible availability to work nights, weekends, peak seasons and public holidays.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs) and perform physical tasks (climb, bend, kneel).
• Social‑selling aptitude and familiarity with live‑stream shopping or video demonstrations preferred.
• Comfort working in a fast‑paced, KPI-driven retail environment.

Skills

Experience

Minimum of one year of direct sales experience; prior luxury or premium retail experience is preferred and will be valued in candidate selection.

Education

High school diploma or equivalent preferred; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach emphasises craftsmanship, creative expression and inclusive collaboration within the broader Tapestry family. The brand promotes continuous learning, frontline empowerment and cross‑brand initiatives that prioritise diversity, professional development and a customer-centric ethos.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.