Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
• Build lasting client relationships through personalized styling, product expertise, and fashion advice
• Drive sales through cross-selling, upselling, and tailored recommendations aligned with customer preferences
• Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; meet or exceed individual and store KPIs
• Source new customers, maintain relationships, and follow up systematically to close sales
• Maintain high energy on the sales floor, manage multiple customers simultaneously, and adapt selling techniques to evolving business needs
• Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
• Keep the sales floor and stockroom clean, organized, and well-stocked; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently including purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required to maintain operational efficiency
• Foster a collaborative, trust-based team environment and encourage peer performance
• Participate in brand initiatives, training programs, and inclusion activities
• Welcome feedback, adapt behaviors professionally, and maintain a calm demeanor under pressure

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitor landscape
• Proficiency with POS systems, basic computer skills (iPad/laptop, Mobile POS)
• Walkie-talkie operation and ability to read price/release sheets
• Strong English language proficiency
• Ability to work in a fast-paced retail environment
• Luxury retail background (preferred)
• Social media savvy and experience with live-stream shopping or video demonstrations (preferred)
• Clienteling and customer data acquisition skills (preferred)

Skills

Experience

1+ years of sales experience, preferably in luxury retail; familiarity with fashion trends and competitive market dynamics; demonstrated ability to work flexibly in fast-paced environments with peak seasonal demands.

Education

No specific educational requirement stated; combination of education and relevant retail experience will be considered.

Workplace

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.