Coach Client Advisor

About Coach

Coach is a New York–born global fashion house renowned for leather goods and modern American luxury. The brand is part of Tapestry, Inc., a multi‑brand house that emphasises creativity, inclusivity and cross‑brand collaboration across a global retail network.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalised luxury service consistent with Coach style and service standards.
• Develop lasting client relationships through tailored styling, product expertise and proactive follow‑up to drive repeat purchases.
• Achieve individual and store sales targets by executing personal sales plans, cross‑selling, upselling and closing sales.
• Operate mobile POS and complete transactions efficiently, including purchases, returns, exchanges and online order pickups.
• Use clienteling tools and social selling (including short‑form video and live demos) to capture customer data and convert leads.
• Support daily store operations: inventory receiving, replenishment, cash wrap, visual merchandising and asset protection procedures.
• Maintain a high‑energy sales floor, manage multiple customers simultaneously and assist teammates across functional areas.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and adapt behaviour professionally.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proficiency with POS systems and basic computer devices (iPad, laptop); experience using mobile POS and clienteling tools preferred.
• Social media savvy with experience in social selling, live‑stream shopping or video demonstrations is a plus.
• Ability to work a flexible retail schedule, including evenings, weekends, peak seasons and public holidays.
• Ability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel and manoeuvre throughout the sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of customer‑facing sales experience is required; prior experience in luxury or fashion retail is preferred and will be viewed favourably.

Education

No specific degree required; a combination of relevant education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach cultivates a creative, customer‑centric workplace rooted in its New York heritage and the broader Tapestry commitment to inclusivity. Employees are encouraged to be bold, collaborate across teams and contribute to continuous learning and brand storytelling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.