Coach Client Advisor
- Location
- Ellesmere PortCheshireUK
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- £28,080–30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jun 21, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate, Ellesmere Port, UK – Luxury retail role delivering personalized shopping experiences and driving brand loyalty with competitive compensation.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms including short-form video to capture data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- Minimum 1 year of sales experience, preferably in luxury retail
- Knowledge of current fashion trends and competitive landscape
- Experience with POS systems and basic computer proficiency including iPad and mobile POS applications
- Ability to read price and release sheets
- Proficiency with walkie-talkie communication systems
- Strong English language proficiency
- Ability to work in a fast-paced retail environment
- Flexibility to work nights, weekends, peak seasons, and public holidays as business needs require
Skills
Experience
Minimum 1 year of sales experience is required; luxury retail background is strongly preferred. Experience with POS operation, mobile sales technology, and clienteling data acquisition tools is essential. Familiarity with social media, live-stream shopping, and video product demonstrations is advantageous.
Education
No specific educational requirements are stated; a combination of relevant sales experience and demonstrated competency in retail environments will be considered equivalent to formal qualifications.
Workplace
This position is based in Ellesmere Port, Cheshire, UK, within easy reach of Liverpool.
Compensation
The base compensation for this position ranges from GBP 28,080 to GBP 30,000 per annum.
Benefits
Inclusive and innovative working environment, internal mobility and career progression opportunities, 1 paid volunteering day per year with access to global volunteer projects, learning and development through the Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, attractive employee discount, and compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Associate», «Style Advisor», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.