Coach Client Advisor
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- £28,080–30,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 23, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Sales Associate, Edinburgh – Temporary part-time (16 hrs/week). £28,080–£30,000 annual equivalent. Luxury retail experience required.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team key performance indicators
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor, manage multiple customers, and adapt selling techniques to meet business needs
- Complete daily operational tasks including cash wrap procedures, inventory processing, stock replenishment, and visual merchandising while maintaining service standards
- Keep the sales floor and stockroom clean, organized, and fully stocked; adhere to retail policies, POS protocols, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist team members across functional areas as required
- Foster a collaborative, trust-based team environment and encourage strong team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Receive and respond positively to feedback; maintain a calm, professional demeanor in all interactions
Qualifications
- Minimum 1+ years of sales experience, with luxury retail background preferred
- Strong product knowledge and awareness of current fashion trends and competitive landscape
- Proficiency with POS systems, basic computer skills (iPad, laptop, Mobile POS), and ability to read price and release sheets
- Advanced English language proficiency
- Ability to work flexibly in a fast-paced retail environment, including nights, weekends, peak seasons, and public holidays
- Experience with social media, live-stream shopping, video demonstrations, or clienteling platforms is preferred
- Comfortable with data acquisition and customer relationship management techniques
Skills
Experience
A minimum of 1 year of retail sales experience is required, with luxury retail background strongly preferred. The candidate should demonstrate knowledge of fashion trends, competitive retail landscape awareness, and proven ability to meet sales targets and deliver customer-focused service in a dynamic retail environment.
Education
No formal educational qualifications are specified; however, strong English language proficiency is essential.
Workplace
The successful candidate will be located in Edinburgh, Scotland, UK.
Compensation
The base compensation for this position ranges from GBP 28,080 to GBP 30,000 per annum.
Benefits
Attractive employee discount; one paid volunteering day per year with opportunities to volunteer on global projects; learning and development opportunities through the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; compelling incentive programme; internal mobility and career progression opportunities; inclusive, innovative, and engaging working environment.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Associate», «Style Consultant», «Customer Experience Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.