Coach Client Advisor

Overview

Coach is an American luxury fashion house known for leather goods and accessible modern-luxury accessories. The brand operates globally and is part of the Tapestry portfolio, a multi-brand house that supports scale, cross-brand initiatives and a commitment to inclusion and innovation. Coach positions itself as design-forward and customer-centric while emphasizing craftsmanship and wearable luxury.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service consistent with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets via cross-selling, upselling and execution of personal sales plans; contribute to team KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture customer data, close sales and promote omni-channel purchases.
• Operate the cash wrap and process transactions efficiently (purchases, returns, exchanges, online order pickups).
• Support daily store operations: receive and process inventory, replenish floor and stockroom, perform visual merchandising and maintain store standards.
• Adhere to POS, loss prevention and asset-protection procedures while keeping sales floor and stockroom organized and service-ready.
• Adapt selling techniques to business needs, manage multiple customers with composure, and assist teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and continuously improve performance.

Qualifications

• Minimum 1 year of retail sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven proficiency with POS systems and basic computer tools (iPad/laptop, mobile POS); familiarity with walkie-talkie use and reading price/release sheets.
• Strong English language proficiency.
• Ability to work a flexible retail schedule including nights, weekends, holidays and peak seasons; able to lift 25 lb regularly (up to 50 lb occasionally), climb, bend and maneuver in a stockroom environment.
• Preferred: social media savviness, experience with live-stream shopping or video demonstrations, clienteling and customer data acquisition skills.

Skills

Experience

At least one year of sales experience is required; prior luxury retail or fashion experience is preferred. Demonstrated success meeting sales targets and executing clienteling initiatives is advantageous.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach cultivates a design-driven, customer-focused culture rooted in craftsmanship and modern luxury. As part of the Tapestry group, the brand emphasizes inclusivity, continuous learning and collaborative team dynamics across its global stores.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.