Coach Client Advisor

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Location
USA
└Illinois
└Chicago
Employment
Part-Time
Seniority
Entry-Level
Compensation
$15–24.25/hour
Posted
Apr 2, 2026

About Coach

Coach is an American luxury fashion house known for refined leather goods, accessories and ready-to-wear with a modern New York sensibility. The brand is part of Tapestry, Inc., a global house of fashion brands that emphasizes craftsmanship, creativity and inclusive workplace practices while pursuing omni-channel retail growth.

Coach seeks a part-time Sales Associate in Chicago (444 N. Michigan Ave.) to deliver luxury service, drive omni‑channel sales, and support store operations.

Role & Responsibilities

  • Act as a front-line ambassador delivering elevated, personalized luxury shopping experiences in accordance with brand style and service standards.
  • Develop and maintain client relationships through tailored styling, product expertise and proactive follow-up to drive repeat business.
  • Achieve individual and store KPIs through cross-selling, upselling and disciplined execution of personal sales plans.
  • Leverage mobile POS, clienteling tools and social/short-form video platforms to capture customer data and convert omni‑channel engagements into sales.
  • Process transactions efficiently (purchases, returns, exchanges, online order pickups) and support inventory cycles including receiving and replenishment.
  • Maintain visual merchandising standards, keep sales floor and stockroom organized, and follow asset protection and POS procedures.
  • Support teammates across functional areas, participate in brand initiatives and training, and contribute to a collaborative, trust-based team environment.
  • Adapt selling techniques to shifting business needs and maintain a calm, professional demeanour during peak periods.

Qualifications

  • Minimum 1 year of sales experience; luxury retail experience strongly preferred.
  • Proven ability to meet sales targets and execute cross-selling/upselling strategies.
  • Proficiency with POS operation and basic computer skills (iPad/laptop); experience with mobile POS and clienteling tools preferred.
  • Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
  • Ability to lift 25 lb regularly and up to 50 lb occasionally; able to climb, bend, kneel and move throughout sales floor and stockroom.
  • Strong English language proficiency.

Skills

Mobile POS iPad laptop walkie-talkie clienteling tools short-form video social selling platforms live-stream shopping video demos visual merchandising omni-channel selling

Experience

At least one year of direct retail sales experience, preferably within the luxury or premium fashion sector, with demonstrated success in client acquisition, relationship management and meeting sales KPIs.

Education

High school diploma or equivalent; combination of education and relevant retail experience will be considered.

Workplace

The role is situated in Chicago, Illinois, USA.

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach fosters a creative, inclusive culture rooted in its New York heritage and a commitment to craftsmanship. As part of the Tapestry family, the brand emphasises collaboration, diversity and continuous learning across its retail teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Luxury Sales Associate», «Store Sales Consultant», «Retail Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.