Coach Client Advisor
- Location
- Employment
- Part-Time
- Seniority
- Junior
- Compensation
- $15–24.25/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 14, 2026
About Coach
Coach is a New York–born luxury fashion house known for leather goods, accessories and ready-to-wear. The brand sits within the Tapestry portfolio, a global house of consumer fashion brands, and blends American heritage with contemporary design and omnichannel retailing.
Coach seeks a Part-time Sales Associate in Carmel, California. Deliver elevated luxury retail service and omnichannel sales.
Role & Responsibilities
- Act as a front-line ambassador, delivering the Coach Guide to Style and Service standards and creating an elevated, personalized shopping experience.
- Build and maintain lasting client relationships through styling advice, product expertise and proactive follow-up to drive repeat purchase and loyalty.
- Execute sales strategies including cross-selling, upselling and tailored recommendations to meet individual and store KPIs.
- Leverage mobile POS, clienteling tools and social selling (short-form video, live-stream) to capture client data and close omni‑channel sales.
- Perform daily operational tasks: process transactions (purchases, returns, exchanges, online pickups), manage inventory receipt and replenishment, and maintain visual merchandising standards.
- Maintain floor and stockroom standards, follow POS and asset-protection procedures, and support inventory cycles and loss-prevention protocols.
- Adapt selling techniques to business needs, manage multiple customers on the floor, and assist teammates across functional areas as required.
- Participate in brand initiatives, training programs and inclusion activities; receive feedback and continuously refine sales approach.
Qualifications
- Minimum 1+ years of retail sales experience; luxury retail experience preferred.
- Proven competence with POS operation and basic computer devices (iPad/laptop) and mobile POS systems.
- Strong English proficiency required.
- Social media-savvy with experience or willingness to engage in short-form video or live-stream shopping (preferred).
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and manoeuvre within the sales floor and stockroom.
Skills
Experience
At least one year of retail sales experience is required; prior experience in luxury retail, clienteling and omni‑channel selling is strongly preferred. Candidates should demonstrate measurable sales results and familiarity with POS and mobile retail technologies.
Education
High school diploma or equivalent required; post-secondary coursework or credential in retail, fashion, or customer service is preferred but not mandatory.
Workplace
This position is based in Carmel, California, USA, within easy reach of San Francisco.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach cultivates a collaborative, client-centric retail culture rooted in creativity and inclusivity. As part of the Tapestry family, the brand emphasizes professional development, diversity, and a fast-paced, performance-driven approach to retail and omnichannel innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Retail Sales Associate», «Sales Consultant», «Luxury Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.