Coach Client Advisor — Boutique

Location
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Sales Associate III to drive boutique sales and deliver elevated client experiences at its flagship store.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines heritage craftsmanship with contemporary design and operates a global network of boutiques and wholesale partners, offering career paths across retail, wholesale and corporate functions.

Role & Responsibilities

  • Consistently achieve and exceed individual sales targets and store KPIs through proactive selling, personalized clienteling and follow-up.
  • Develop and maintain long-term client relationships via in-store appointments, private client events and post-sale engagement to drive repeat business and lifetime value.
  • Deliver exemplary brand representation by conveying product provenance, materials and craftsmanship while advising on styling and cross-selling across categories.
  • Maintain boutique standards: execute visual merchandising directives, ensure presentation and stock levels, and uphold housekeeping and product display protocols.
  • Operate point-of-sale, handle transactions and returns accurately, and ensure cash and electronic payment reconciliation in line with policies.
  • Support inventory control activities including receiving, replenishment, cycle counts and loss-prevention procedures.
  • Act as a role model for junior staff by sharing selling techniques, brand knowledge and customer service best practices.

Qualifications

  • Proven track record in premium or luxury retail with demonstrable sales results.
  • Excellent interpersonal skills with an aptitude for consultative selling and client relationship management.
  • Strong commercial acumen and numeracy for meeting targets and managing transactions.
  • Flexible availability including evenings, weekends and peak retail periods.
  • Legal authorization to work in the hiring country.

Skills

Clienteling and relationship management Visual merchandising and product presentation Upselling and cross-selling techniques Cash handling and point-of-sale transactions Inventory control and loss-prevention practices Strong verbal communication and active listening

Experience

Minimum 2 years of direct selling experience within luxury, premium or fashion retail; prior boutique or brand-house experience preferred. Demonstrated ability to meet sales targets and to build repeat client business.

Education

High school diploma or equivalent; vocational retail, fashion or customer-service certification is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a refined retail environment that values craftsmanship, customer service and commercial discipline. The brand emphasizes professional development within a high-touch boutique setting and offers opportunities to collaborate across merchandising, marketing and wholesale teams within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.