Coach Client Advisor

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards and maintaining elevated presentation standards
• Build lasting client relationships through personalized styling, product expertise, fashion advice, and tailored recommendations
• Drive sales through strategic cross-selling, upselling, and consultative selling techniques
• Utilize mobile POS systems, clienteling tools, and social selling platforms—including short-form video and live-stream shopping—to capture customer data and encourage repeat purchases
• Develop and execute personal sales plans; consistently meet or exceed individual and team KPIs
• Source new customers through proactive floor engagement, maintain ongoing relationships, and follow up to close sales
• Maintain high energy on the sales floor, manage multiple concurrent customers, and adapt selling techniques in response to business priorities
• Execute daily operational tasks including cash wrap transactions, inventory processing, replenishment, and visual merchandising while adhering to service standards
• Maintain sales floor and stockroom cleanliness, organization, and stock levels; follow retail policies, POS procedures, and asset protection protocols
• Process transactions efficiently across purchases, returns, exchanges, and online order pickups
• Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
• Assist teammates across functional areas as required to support team performance
• Foster a collaborative, trust-based team environment and encourage collective performance
• Participate in brand initiatives, training programs, and diversity and inclusion activities
• Receive feedback constructively, adapt behaviors accordingly, and maintain a calm, professional demeanor under pressure

Qualifications

• 1+ years of sales experience (luxury retail preferred)
• Knowledge of fashion trends and competitive retail landscape
• Experience operating POS systems and basic computer proficiency (iPad, laptop, mobile POS)
• Proficiency with walkie-talkie communication and ability to read pricing and release sheets
• Strong English language proficiency
• Physical capability to lift 25 lbs regularly and up to 50 lbs occasionally; ability to climb, bend, kneel, and maneuver the sales floor and stockroom
• Luxury retail background, social media expertise, and experience with live-stream shopping or video content creation (preferred)
• Clienteling and customer data acquisition skills (preferred)

Skills

Experience

1+ years of sales experience, preferably in a luxury retail environment, with demonstrated knowledge of current fashion trends and competitive positioning. A combination of relevant education and professional sales experience will be considered.

Education

High school diploma or equivalent preferred; a combination of education and sales experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.