Coach Client Advisor

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Location
BicesterEnglandUK
Employment
Full-Time
Seniority
Entry-Level
Compensation
£30,160–32,000/year
Department
Retail & Boutique Operations
Industry
Fashion, Apparel & Leather Goods
Posted
Aug 20, 2026

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Coach Sales Associate, Bicester Outlet, UK – £30,160–£32,000 annually. Represent Coach as a luxury retail ambassador, driving sales and customer relationships.

Role & Responsibilities

  • Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
  • Build lasting client relationships through personalized styling, product expertise, and fashion advice
  • Drive sales through cross-selling, upselling, and tailored recommendations
  • Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases
  • Develop and execute personal sales plans; meet or exceed individual and team KPIs
  • Source new customers, maintain relationships, and follow up to close sales
  • Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs
  • Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising whilst maintaining service standards
  • Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
  • Process transactions efficiently including purchases, returns, exchanges, and online pickups
  • Support inventory cycles including receiving shipments, stocking shelves, and managing product movement
  • Foster a collaborative, trust-based environment and encourage team performance
  • Participate in brand initiatives, training programs, and inclusion activities
  • Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor

Qualifications

  • 1+ years of sales experience (luxury retail preferred)
  • Experience with POS operation and basic computer proficiency (iPad/laptop, Mobile POS)
  • Strong English language proficiency
  • Ability to work in a fast-paced environment
  • Knowledge of fashion trends and competitors
  • Familiarity with walkie-talkie use and ability to read price/release sheets
  • Luxury retail background (preferred)
  • Social media savvy and experience with live-stream shopping or video demonstrations (preferred)
  • Clienteling and data acquisition skills (preferred)

Skills

Mobile POS Clienteling platforms Social selling platforms Short-form video content Customer relationship management Sales forecasting Visual merchandising Inventory management iPad/laptop proficiency Walkie-talkie operation

Experience

1+ years of sales experience, with luxury retail experience preferred. A combination of relevant education and experience will be considered.

Education

Not specified; a combination of education and relevant experience will be considered.

Workplace

This position is based in Bicester, England, UK, within easy reach of London.

Compensation

The base compensation for this position ranges from GBP 30,160 to GBP 32,000 per annum.

Benefits

Employee discount, 1 paid volunteering day per year, access to volunteering with global projects, learning and development opportunities through the Ambassador Programme, regular social events, equity, inclusion and diversity initiatives including employee resource groups and regional inclusion councils, compelling incentive programme.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Sales Advisor», «Retail Associate», «Style Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.