Coach Client Advisor

About Coach

Coach is a New York–born luxury fashion house renowned for leather goods and accessible-luxury ready-to-wear. As a member of the Tapestry portfolio, Coach combines contemporary design with craft-led production and a commercial, inclusive culture; the brand places emphasis on creative storytelling, customer experience, and cross-channel retail innovation.

Role & Responsibilities

• Act as the front-line ambassador for Coach, delivering the Coach Guide to Style and Service standards through elevated, personalized client interactions.
• Build and maintain lasting client relationships via personalised styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans to meet KPIs.
• Sell through omni-channel tools: operate Mobile POS, capture client data with clienteling tools, and engage customers via social selling and short-form video/live-stream demos.
• Execute daily store operations including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory receiving, replenishment and visual merchandising.
• Maintain a clean, organized and well-stocked sales floor and stockroom and comply with POS, asset protection and retail policies.
• Support teammates across functional areas, participate in brand initiatives and training, and foster a collaborative, trust-based team environment.
• Work a flexible schedule including nights, weekends, peak seasons and public holidays; perform physical tasks including regularly lifting up to 25 lbs (occasionally up to 50 lbs) and bending, climbing and kneeling as required.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven ability to meet sales goals and work effectively in a fast-paced retail environment.
• Proficiency with POS systems and Mobile POS platforms; comfortable using iPad/laptop devices and walkie‑talkies.
• Strong English language proficiency.
• Social media savvy with experience or willingness to participate in live‑stream shopping, short‑form video demos and digital clienteling (preferred).
• Availability for flexible scheduling to meet business needs, including nights, weekends and holidays.
• Physical capability to perform stockroom and merchandising activities, including regular lifting of 25 lbs and occasional lifting up to 50 lbs.

Skills

Experience

At least 1 year of sales experience; prior luxury or premium retail experience preferred. Combination of relevant education and hands-on retail experience will be considered.

Education

High school diploma or equivalent; vocational training in retail, fashion or customer service preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach blends a New York creative sensibility with commercial rigor and an inclusive ethos as part of the Tapestry group. The workplace emphasizes collaboration, personal development and diversity, with structured training and brand initiatives to support employee growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.