Coach Client Advisor

About Coach

Coach is an American luxury fashion house based in New York, renowned for leather goods and accessible luxury ready-to-wear. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes creativity, inclusivity, and commercial innovation across its maisons.

Role & Responsibilities

• Act as the front-line ambassador for the Coach brand, consistently delivering service in accordance with Coach Guide to Style and Service standards.
• Create personalised client experiences through styling advice, product expertise and relationship-building to drive loyalty and lifetime value.
• Achieve individual and team sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans and KPIs.
• Use mobile POS, iPad/laptop systems, clienteling tools and social-selling channels (including short-form video) to capture customer data and close sales.
• Source and follow up with new customers, maintain client records and proactively convert prospects into repeat purchasers.
• Manage multiple customers on the sales floor while maintaining high energy and adapting selling techniques to business needs.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and follow POS procedures.
• Support inventory and stockroom activities: receive shipments, replenish product, conduct inventory cycles and maintain visual merchandising standards.
• Keep sales floor and stockroom organised and compliant with asset protection and retail policies.
• Support teammates across functional areas and participate in brand initiatives, training and inclusion activities.
• Maintain a calm, professional demeanour, welcome feedback and adapt behaviours to improve performance.

Qualifications

• Minimum of 1+ year of sales experience; luxury retail experience preferred.
• Proficiency operating POS systems and comfort using iPad/laptop-based mobile POS; ability to read price and release sheets.
• Social-media savvy with experience in live‑stream shopping or video demonstrations and familiarity with social selling techniques (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel and manoeuvre in a retail environment.

Skills

Experience

At least one year of sales experience is required; prior luxury retail experience and demonstrable success with clienteling, omni-channel selling and social commerce are preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance

Culture

Coach blends New York heritage and contemporary design with a commercial, inclusive mindset. As part of Tapestry, the brand promotes creativity, diversity and ongoing learning, emphasising collaboration and customer‑centric performance across its global retail network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.