Coach Casual Sales Consultant

Location
Employment Part-Time
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 9, 2026
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Coach is hiring a Casual Sales Associate in Biggera Waters, Australia — deliver luxury service, omni-channel selling and clienteling at Harbourtown.

Overview

Coach is a global American luxury house known for modern leather goods and accessories and is part of the Tapestry family of brands. The marque combines craftsmanship and contemporary design with a focus on accessible luxury, omnichannel retailing, and inclusive brand storytelling.

Role & Responsibilities

  • Act as the front-line ambassador for the brand, delivering elevated, personalized customer experiences in accordance with brand style and service standards.
  • Drive individual and store sales through consultative selling, cross-selling, upselling and tailored styling recommendations.
  • Employ omni-channel sales methods including Mobile POS, clienteling tools, social selling and short-form video to capture customer data and convert traffic into repeat business.
  • Develop and execute personal sales plans and meet or exceed individual and team KPIs.
  • Manage transactions efficiently (sales, returns, exchanges, online order pickups) and perform daily operational tasks including cash wrap duties, inventory processing, replenishment and visual merchandising.
  • Support stockroom operations: receive shipments, stock shelves, assist inventory cycles and ensure product movement and availability on the floor.
  • Maintain a high-energy, organized sales floor; manage multiple customers and adapt selling techniques to shifting business needs.
  • Collaborate with teammates, participate in brand initiatives and training, and contribute to a trust-based team environment.

Qualifications

  • Minimum of 1+ years of sales experience; luxury retail experience preferred.
  • Practical experience using POS systems and basic computer devices; comfortable with Mobile POS and tablet-based selling.
  • Familiarity with clienteling, social selling and short-form video or live-stream shopping is preferred.
  • Ability to thrive in a fast-paced retail environment and adapt to feedback while maintaining professional composure.
  • Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
  • A combination of education and experience will be considered.

Skills

Clienteling tools Mobile POS iPad laptop walkie-talkie Short-form video / social selling platforms Personal styling and product expertise Transaction processing and cash wrap operations Inventory receiving and stock replenishment Visual merchandising Strong verbal communication in English Team collaboration and customer relationship management

Experience

At least one year of retail or sales experience, with preference for candidates who have worked in luxury retail or have experience in omni-channel clienteling, social selling or live-stream demonstrations.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

The role is situated in Biggera Waters, Queensland, Australia — conveniently close to Gold Coast.

Culture

Coach fosters a creative, inclusive workplace rooted in modern American luxury and craftsmanship. As part of Tapestry, the brand emphasises diversity, training and collaborative retail teams that blend traditional client service with digital-first selling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Casual Sales Associate», «Client Advisor (Casual)», «Retail Sales Assistant (Casual)», «Casual Store Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.