Coach Casual Sales Associate

Location
Employment Part-Time
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 12, 2026
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Coach — Casual Sales Associate in Sydney (part‑time). Deliver luxury client service, omni‑channel sales and in‑store clienteling at the Chatswood Chase boutique.

Overview

Coach is a global fashion house best known for leather goods and accessories, operating as part of the Tapestry portfolio of luxury brands. The maison combines New York heritage and contemporary design, promoting inclusive workplace practices and a focus on product craftsmanship and elevated client service.

Role & Responsibilities

  • Act as a front‑line ambassador for the Coach brand, consistently applying the Coach Guide to Style and Service standards.
  • Deliver elevated, personalized shopping experiences and bespoke styling advice to build lasting client relationships.
  • Drive store and personal sales through cross‑selling, upselling and targeted recommendations to meet or exceed KPIs.
  • Use omni‑channel tools to capture client data and close sales, including mobile POS, clienteling tools and social selling.
  • Create short‑form video or live product demonstrations as required to support social selling initiatives and live‑stream shopping.
  • Execute daily operational tasks: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap, and follow POS procedures.
  • Support inventory activities: receive shipments, replenish stock, and assist with inventory cycles and stockroom organization.
  • Maintain floor standards including visual merchandising, housekeeping of the sales floor and stockroom, and adherence to asset protection policies.
  • Adapt selling techniques to fluctuating business needs, manage multiple customers concurrently and sustain high energy on the sales floor.
  • Collaborate with colleagues across functional areas, participate in brand training, and contribute to an inclusive, high‑performance team culture.

Qualifications

  • Minimum 1+ years of retail sales experience; luxury retail experience strongly preferred.
  • Proven ability to meet individual sales targets and contribute to team KPIs.
  • Proficiency with POS operation and basic computer devices (iPad/laptop, Mobile POS); comfortable with walkie‑talkie communication.
  • Demonstrable clienteling and data acquisition skills; social media savvy with experience in short‑form video or live demonstrations preferred.
  • Strong written and spoken English proficiency.
  • Availability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

clienteling tools mobile POS POS iPad laptop walkie‑talkie short‑form video live‑stream shopping video demos visual merchandising inventory processing cross‑selling and upselling techniques customer relationship building

Experience

At least 1 year of retail sales experience is required; experience within luxury or premium fashion retail and demonstrated success against sales targets is preferred.

Education

No formal tertiary qualification required; high school diploma or equivalent. A combination of relevant retail education and demonstrable experience will be considered.

Workplace

This position is based in Sydney, New South Wales, Australia.

Culture

Coach blends New York creativity with modern luxury retailing and sits within the Tapestry family of brands, emphasizing inclusivity, training and development. The brand fosters a collaborative retail environment focused on client relationships, product expertise and progressive omni‑channel selling.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Casual Retail Sales Advisor», «Part‑Time Client Advisor», «Casual Boutique Sales Associate», «Casual Store Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.