Coach Casual Sales Associate

Location
Employment Part-Time
Seniority Entry-Level
Department Retail & Boutique Operations
Industry Fashion, Apparel & Leather Goods
Posted Apr 9, 2026
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Coach — Casual Sales Associate (part-time) in Strathmore, Australia. Deliver personalised luxury retail service, clienteling and omnichannel selling.

Overview

Coach is a global fashion house known for leather goods and accessible luxury, headquartered in New York and operating as part of the Tapestry portfolio. The brand combines contemporary design with a heritage approach to craftsmanship and positions itself within a family of global houses committed to inclusivity, creativity and omnichannel retail innovation.

Role & Responsibilities

  • Act as the front-line ambassador for the Coach brand, delivering elevated, personalised luxury service in line with the Coach Guide to Style and Service.
  • Build and sustain lasting client relationships through one-to-one styling, product expertise and proactive follow-up to encourage repeat business.
  • Drive sales through cross-selling, upselling and execution of individual sales plans to meet or exceed personal and store KPIs.
  • Utilise mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data and convert sales across channels.
  • Process transactions efficiently including purchases, returns, exchanges and online order pickups.
  • Support daily store operations: inventory receiving, replenishment, visual merchandising, stockroom organisation and asset protection procedures.
  • Maintain high energy on the sales floor, manage multiple customers simultaneously and adapt selling techniques to shifting business needs.
  • Participate in brand initiatives, trainings and inclusion activities; welcome feedback and adapt behaviours to maintain professional standards.
  • Assist teammates across functional areas and foster a collaborative, trust-based environment that encourages team performance.

Qualifications

  • Minimum of 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
  • Proven ability to work at a fast pace, manage multiple customers and meet sales objectives.
  • Experience operating POS systems and mobile POS; basic computer proficiency (iPad/laptop) and familiarity with clienteling workflows.
  • Ability to regularly lift 25 lb and occasionally up to 50 lb; able to climb, bend, kneel and manoeuvre in a busy retail environment.
  • Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
  • Strong English language proficiency.

Skills

mobile POS POS iPad laptop walkie-talkie clienteling tools social selling platforms short-form video visual merchandising inventory processing

Experience

At least 1 year of retail or sales experience, with luxury retail background preferred; experience with omnichannel selling, clienteling and social/live commerce is advantageous.

Education

High school diploma or equivalent; vocational retail training or equivalent practical retail experience will be considered.

Workplace

This position is based in Strathmore, Victoria, Australia, within easy reach of Melbourne.

Culture

Coach operates within the Tapestry family and emphasizes inclusivity, creativity and collaborative retail craftsmanship. The workplace culture values personal initiative, continuous learning and omnichannel adaptability, with regular training and brand initiatives to develop client-facing talent.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

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Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Associate», «Client Advisor», «Sales Consultant», «Retail Brand Ambassador», «Luxury Sales Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.