Coach Casual Sales Associate
Coach — Casual Sales Associate in Biggera Waters, Australia. Part-time retail role delivering luxury client experiences at Harbourtown.
Overview
Coach is a global fashion house originating in New York and recognised for its leather goods, handbags and accessories. The brand is part of Tapestry, a global house of consumer luxury brands, and merges heritage craftsmanship with contemporary design and omnichannel retailing.
Role & Responsibilities
- Act as the front-line ambassador for the Coach brand, delivering elevated, personalised customer service aligned with Coach style and service standards.
- Build and nurture lasting client relationships through styling advice, product knowledge and proactive clienteling to drive repeat business.
- Achieve individual and store sales targets via cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
- Operate mobile POS and other sales technologies to complete transactions, capture client data and support omnichannel fulfilment (returns, exchanges, online pickups).
- Leverage social selling and short-form video to acquire customers and showcase product; participate in live-stream shopping or video demos when required.
- Support daily store operations including inventory receipt and processing, replenishment, visual merchandising and asset protection procedures.
- Maintain a high-energy sales floor presence, manage multiple customers, and adapt selling techniques to changing business needs.
- Collaborate with teammates across functional areas, contribute to training and brand initiatives, and uphold a professional, calm demeanour.
Qualifications
- Minimum 1 year of sales experience; luxury retail experience preferred.
- Proven ability to meet sales KPIs and execute personal sales plans.
- Proficiency with point-of-sale systems and basic computer devices (iPad/laptop); familiarity with Mobile POS.
- Strong English communication skills (spoken and written).
- Ability to work a flexible schedule including evenings, weekends, peak retail periods and public holidays.
Skills
Experience
At least one year of retail or sales experience, with preference given to candidates who have worked in luxury retail environments and who have experience in omnichannel selling, clienteling and social or live-stream commerce.
Education
High school diploma or equivalent; combination of education and relevant retail experience will be considered. Further retail or fashion-related training is advantageous.
Workplace
This position is based in Biggera Waters, Queensland, Australia, within easy reach of Gold Coast.
Culture
Coach promotes a collaborative and inclusive retail culture rooted in craftsmanship and contemporary design. The brand emphasises personalised client experiences, continuous training and cross‑functional teamwork within the broader Tapestry family.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Advisor», «Client Advisor», «Store Sales Associate», «Luxury Sales Consultant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.