Coach Cashwrap & Stockroom Associate

Overview

Coach is an American leather goods and accessories maison renowned for modern luxury and accessible craftsmanship. The brand is part of Tapestry, a global house of fashion brands that emphasises creativity, inclusivity and commercial innovation across retail and wholesale channels.

Role & Responsibilities

• Greet clients with warmth and professionalism and provide personalised assistance on the sales floor and at the cash wrap.
• Operate POS and Mobile POS accurately; manage cash/media and maintain an organised cash wrap in compliance with company policy.
• Receive, process and organise inbound shipments and interstore transfers; report inventory discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates to brand standards.
• Suggest add-on items, promote gift cards, and capture customer information where permitted to support CRM initiatives.
• Support sales-floor activities, respond to customer requests, and collaborate with sales colleagues and store management.
• Adhere to Loss Prevention procedures and maintain housekeeping and safety standards across the store.
• Contribute to local brand representation and social media engagement as required.

Qualifications

• Minimum of 1 year of retail experience (cashier, stock, or sales); luxury retail experience preferred.
• Working knowledge of POS systems, Mobile POS, and basic computer skills (iPad/laptop and internet navigation).
• Familiarity with inventory procedures, price/product release sheets and use of communication devices (walkie talkie).
• Strong attention to detail, organisational ability and capacity to multitask in a fast-paced environment.
• Excellent verbal communication and customer service skills; ability to interact with diverse clientele.
• Ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), climb, bend and manoeuvre through sales floor and stockroom.

Skills

Experience

At least 1 year of retail experience is required, ideally including cashier and stockroom responsibilities; prior exposure to luxury or premium retail environments is preferred.

Education

High school diploma or equivalent; retail or customer-service training preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 21.75 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401(k); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasises creativity, customer focus and inclusive collaboration within a dynamic retail environment. As part of Tapestry, the brand promotes diversity, professional development and open feedback to cultivate high-performing teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.