Coach Cashroom Lead

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Location
USA
└New York
└New York
Seniority
Lead
Posted
Apr 1, 2026

About Coach

Coach is an American luxury accessories and lifestyle brand known for leather goods and modern craftsmanship. As part of the Tapestry group, the brand operates a global network of retail locations and emphasizes elevated client service, product quality and an approachable luxury aesthetic. Coach positions typically combine fast-paced retail operations with a focus on visual merchandising and client experience.

Coach in New York seeks a Lead Cashier to oversee register operations, cash control and cashier team in a luxury retail environment.

Role & Responsibilities

  • Lead daily register operations and ensure accurate, efficient point-of-sale transactions across assigned shifts.
  • Supervise, coach and develop cashier staff; assign registers and manage break coverage to maintain service levels.
  • Perform cash handling duties including drawer set-up, reconciliation, deposits and variance investigation; enforce cash-control policies.
  • Maintain and troubleshoot POS hardware/software and coordinate with store management and IT for technical issues.
  • Execute loss-prevention procedures, monitor transactions for fraud or policy exceptions and escalate discrepancies.
  • Prepare and submit end-of-day reports, sales summaries and cash balancing documentation to store management.
  • Support opening and closing procedures, merchandising resets and client service initiatives during peak periods.

Qualifications

  • Proven leadership capability in a retail environment with experience supervising or mentoring frontline staff.
  • Demonstrated accuracy and integrity in cash handling and reconciliation processes.
  • Strong numerical aptitude, attention to detail and the ability to identify and resolve discrepancies.
  • Excellent customer service orientation with the ability to de-escalate issues and represent a luxury brand.
  • Flexible availability including weekends, evenings and holiday periods.

Skills

Cash handling Point-of-sale (POS) operation Cash reconciliation and reporting Team leadership and coaching Loss prevention procedures Shift scheduling Customer service

Experience

Typically 2+ years of retail experience with at least 1 year in a cashier role; prior supervisory or lead responsibilities preferred, ideally within a premium or luxury retail environment.

Education

High school diploma or equivalent; vocational training in retail operations or management is advantageous.

Workplace

The role is situated in New York, New York, USA.

Culture

Coach retail teams operate in a client-focused, fast-paced environment that balances commercial rigor with a commitment to craftsmanship and style. The brand encourages career development through on-the-floor coaching and cross-functional exposure within the broader Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Cashier», «Senior Cashier», «Head Cashier», «Point-of-Sale Lead», «Cash Operations Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.