Coach Cashiering Lead

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Location
New YorkNew YorkUSA
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house known for its craftsmanship in leather goods, accessories and ready-to-wear. As part of the Tapestry portfolio, Coach operates a global retail network and emphasises client-focused service, visual standards and talent development across store teams.

Coach Lead Cashier in New York — lead cash operations and elevate client service for Coach's flagship retail team in New York, NY.

Role & Responsibilities

  • Supervise daily cash operations including opening/closing tills, cash counts and end-of-day reconciliation to ensure accuracy and compliance.
  • Operate and troubleshoot point-of-sale systems; process sales, returns, exchanges and multi-tender transactions with discretion and efficiency.
  • Lead, coach and schedule front-of-house cash team members to deliver elevated client service and meet store KPIs.
  • Enforce loss-prevention procedures and cash controls; escalate discrepancies and incidents to store management promptly.
  • Prepare and submit daily cash reports and support inventory or audit procedures as required.
  • Maintain luxury service standards at the point of sale, including clienteling, upsell opportunities and discreet handling of high-value transactions.

Qualifications

  • High school diploma or equivalent; retail or hospitality vocational training preferred.
  • Proven cash-handling experience with demonstrated accuracy and integrity.
  • Experience supervising or leading a small retail team.
  • Strong numerical aptitude and attention to detail.
  • Availability to work retail hours including weekends, evenings and peak seasonal periods.

Skills

Cash handling Point-of-sale (POS) operation Cash reconciliation Loss prevention procedures Team leadership and coaching Clienteling and customer service Microsoft Excel

Experience

Typically 2+ years of retail experience with at least 1 year in a supervisory or lead cashier capacity; experience in luxury or premium-brand retail is strongly preferred.

Education

High school diploma or equivalent; further education in retail management or hospitality is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach cultivates a client-centric, design-led retail culture where visual standards and personalized service are paramount. The brand emphasizes professional development, inclusive team collaboration and internal mobility within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Cashier», «Senior Cashier», «Head Cashier», «Store Cash Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.