Coach Cashiering Lead

Location
Seniority Supervisor
Posted ✦ Today
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Coach Lead Cashier in New York — lead cash operations and elevate client service for Coach's flagship retail team in New York, NY.

Overview

Coach is an American luxury fashion house known for its craftsmanship in leather goods, accessories and ready-to-wear. As part of the Tapestry portfolio, Coach operates a global retail network and emphasises client-focused service, visual standards and talent development across store teams.

Role & Responsibilities

  • Supervise daily cash operations including opening/closing tills, cash counts and end-of-day reconciliation to ensure accuracy and compliance.
  • Operate and troubleshoot point-of-sale systems; process sales, returns, exchanges and multi-tender transactions with discretion and efficiency.
  • Lead, coach and schedule front-of-house cash team members to deliver elevated client service and meet store KPIs.
  • Enforce loss-prevention procedures and cash controls; escalate discrepancies and incidents to store management promptly.
  • Prepare and submit daily cash reports and support inventory or audit procedures as required.
  • Maintain luxury service standards at the point of sale, including clienteling, upsell opportunities and discreet handling of high-value transactions.

Qualifications

  • High school diploma or equivalent; retail or hospitality vocational training preferred.
  • Proven cash-handling experience with demonstrated accuracy and integrity.
  • Experience supervising or leading a small retail team.
  • Strong numerical aptitude and attention to detail.
  • Availability to work retail hours including weekends, evenings and peak seasonal periods.

Skills

Cash handling Point-of-sale (POS) operation Cash reconciliation Loss prevention procedures Team leadership and coaching Clienteling and customer service Microsoft Excel

Experience

Typically 2+ years of retail experience with at least 1 year in a supervisory or lead cashier capacity; experience in luxury or premium-brand retail is strongly preferred.

Education

High school diploma or equivalent; further education in retail management or hospitality is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.

Culture

Coach cultivates a client-centric, design-led retail culture where visual standards and personalized service are paramount. The brand emphasizes professional development, inclusive team collaboration and internal mobility within the wider Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.