Coach Cashier

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Greet customers warmly and serve as an Insider Program ambassador
• Engage customers at Cashwrap and in queue; assess needs and provide tailored solutions
• Capture customer information accurately and securely per compliance standards
• Complete end-of-shift audits; process returns, repairs, and damaged items in accordance with policy
• Maintain SKU accuracy, Cashwrap organization, and cleanliness standards
• Suggest complementary products and actively promote gift card offerings
• Handle cash and payment media accurately; deliver purchases professionally
• Assist with cashier training and report equipment malfunctions promptly
• Demonstrate integrity, ownership, and collaborative team engagement
• Maintain composure under pressure while multitasking and prioritizing effectively
• Communicate clearly and confidently; influence customer purchasing decisions
• Adapt responsively to customer needs while maintaining environmental awareness
• Master new systems quickly and demonstrate technical proficiency
• Uphold product knowledge, store policies, and procedural guidelines
• Represent Coach as a dedicated brand ambassador, adhering to the Coach Guide to Style and Service standards

Qualifications

• 1+ years of sales experience, with luxury retail preferred
• Demonstrated proficiency with POS systems and basic computer literacy (iPad, laptop, Mobile POS)
• Experience with walkie-talkie communication and ability to read price and release sheets
• Strong English language proficiency
• Physical capability to lift at least 25 lbs regularly (up to 50 lbs occasionally); ability to climb, bend, kneel, and maneuver sales floor and stockroom environments
• Flexibility to work variable schedules including nights, weekends, peak seasons, and high-traffic retail days (including public holidays)

Skills

Experience

1+ years of sales experience in retail environments; luxury retail experience is preferred. Knowledge of current fashion trends and competitive landscape is advantageous. A combination of education and relevant retail experience will be considered.

Education

High school diploma or equivalent; post-secondary education in business, retail management, or customer service is beneficial but not required.

Workplace

Compensation

The base compensation for this position ranges from CAD 19 to CAD 22 per hour.

Benefits

Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.