Coach Cashier Team Lead

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Location
USA
└New York
└New York
Seniority
Supervisor
Posted
Apr 1, 2026

About Coach

Coach is an American luxury leather goods and accessory house known for elevated craftsmanship and accessible-luxury design. As part of the Tapestry group, the brand operates a global retail network and emphasizes client‑centric service, creativity, and operational excellence within a fast‑paced, fashion retail environment.

Coach — Lead Cashier in New York, NY. Lead cashier role overseeing transactions, staff supervision and client service for the Coach retail store.

Role & Responsibilities

  • Supervise daily cashier operations, ensuring accurate, efficient point-of-sale transactions and adherence to cash-handling procedures.
  • Reconcile tills, prepare deposits and resolve variances; conduct regular cash audits and close-of-day reporting.
  • Coach, train and mentor front‑of‑house staff on transaction protocols, client interaction standards and loss-prevention best practices.
  • Coordinate opening and closing procedures and support visual merchandising and store-floor readiness during peak periods.
  • Serve as escalation point for complex customer issues, returns and discrepancies while preserving brand standards and client experience.
  • Collaborate with store management to analyse transaction data, identify process improvements and support inventory control activities.

Qualifications

  • Proven integrity and accuracy in cash handling with a strong record of till reconciliation.
  • Demonstrated ability to lead, train and motivate a small team in a retail environment.
  • High attention to detail and solid numerical aptitude.
  • Flexible availability including evenings, weekends and holiday periods.
  • Strong communication skills and a polished, client-focused manner appropriate to a luxury retail setting.

Skills

Cash handling and till reconciliation Point-of-sale (POS) systems Team leadership and staff coaching Customer service excellence Loss prevention and cash controls Basic retail reporting and transaction analysis

Experience

Typically requires 2+ years of retail experience with at least 1 year in a supervisory or lead cashier role; prior experience in a premium or luxury retail environment is strongly preferred.

Education

High school diploma or equivalent; vocational or post-secondary coursework in retail, hospitality or business is advantageous.

Workplace

The successful candidate will be located in New York, New York, USA.

Culture

Coach fosters a collaborative, client-first culture that blends American design heritage with contemporary retail dynamism. The brand values craftsmanship, personal development and an elevated in‑store experience, creating an environment where operational rigor and refined customer service intersect.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Cashier», «Cash Operations Lead», «Cashier Supervisor», «Head Cashier», «Lead Sales Cashier», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.