- Address
- 1 Bass Pro Mills Drive, Suite 547, Vaughan, ON L4K 5W4 View map
- Employment
- Part-Time
- Seniority
- Lead
- Compensation
- $17.60–22/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Sep 3, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach seeks an experienced Lead Cashier to deliver exceptional customer service at the checkout while maintaining operational excellence and accuracy. This brand ambassador role combines customer-facing expertise with cashwrap operations management, including cash handling, POS systems administration, and team mentoring at a luxury fashion retail location.
Role & Responsibilities
- Deliver exceptional customer service at checkout; greet customers warmly and create lasting impressions aligned with Coach Service standards
- Promote the Insider Program and add-on sales including gift cards throughout transactions
- Maintain accuracy in cash handling, media management, and compliance with all operational policies
- Process returns, repairs, and damaged goods according to company standards; complete end-of-shift audits with management
- Keep the cashwrap organized and clean; monitor equipment functionality and report maintenance issues promptly
- Train and mentor cashiers to uphold service excellence and operational best practices
- Manage flexible scheduling including nights, weekends, peak seasons, and high-traffic retail days including public holidays
Qualifications
- Minimum 1+ years of experience in cashier or retail roles
- Luxury retail experience preferred
- Proficiency with POS systems and mobile technology
- Basic computer skills and familiarity with retail operations software
- Ability to work in a fast-paced retail environment
- Strong English language proficiency
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally); capable of climbing, bending, kneeling, and maneuvering sales floor and stockroom
- Flexibility to work a variable schedule including nights, weekends, and holiday periods
Skills
Experience
Minimum 1+ years of experience in cashier or retail roles, with luxury retail experience preferred. A combination of relevant education and hands-on retail experience will be considered.
Education
No specific educational credential required; a combination of education and professional retail experience will be considered.
Workplace
The successful candidate will be located in Vaughan, Ontario, Canada, with easy access to Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Cashier», «Senior Cashier», «Checkout Specialist», «Point of Sale Lead», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.