Coach Cash Supervisor
Coach — New York, NY: Lead Cashier role overseeing store cash operations, team leadership and cash reconciliation.
Overview
Coach is an American luxury fashion house known for its leather goods, accessories and modern lifestyle collections. The brand is part of Tapestry, Inc., and combines heritage craftsmanship with contemporary design across a global retail footprint and digital channels.
Role & Responsibilities
- Supervise daily cash operations and lead the cashier team to ensure efficient, accurate point-of-sale service.
- Perform register opening and closing procedures, reconcile tills, prepare deposit documentation and resolve discrepancies.
- Train and mentor cashiers on POS usage, refunds/exchanges, cash-handling best practices and customer service standards.
- Enforce loss-prevention policies, report suspicious activity, and maintain adherence to company cash-control procedures.
- Collaborate with store management to implement merchandising initiatives, sales promotions and operational priorities.
- Generate and review sales and cash reports to identify trends, issues and opportunities for process improvement.
- Deliver elevated client service, resolve escalated customer concerns at the point of sale, and support clienteling efforts.
- Support staffing and scheduling decisions for the cashier team during peak periods and special events.
Qualifications
- Demonstrable ability to lead a small team in a high-volume retail environment.
- Proven proficiency with cash reconciliation and point-of-sale procedures.
- Strong numerical accuracy and attention to detail with cash audits and daily balancing.
- Excellent interpersonal and client-service skills with a polished, professional demeanor.
- Trusted record of integrity and adherence to loss-prevention and cash-control protocols.
Skills
Experience
Typically 2+ years of retail cashier experience with at least 1 year in a supervisory or lead capacity; experience in premium or luxury retail is strongly preferred.
Education
High school diploma or equivalent; additional retail, business or hospitality coursework is a plus.
Workplace
The successful candidate will be located in New York, New York, USA. 1.625 luxury roles are listed in New York on Cerulean, 1148 posted in the last 48 hours. Across the New York region, Cerulean lists 1.746 open positions — 1169 listed in the past two days. Cerulean currently advertises 3.480 open roles in USA, including 1337 added in the last 48 hours.
Culture
Coach emphasizes craftsmanship, elevated client experience and contemporary design while operating in a collaborative, retail-focused environment. The brand values professional development, customer-centric service and a high standard of visual and operational excellence in stores.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.