Coach Cash Operations Lead
Coach in New York is hiring a Lead Cashier to oversee POS operations, cash reconciliation and luxury client service in a flagship boutique.
Overview
Coach is an American luxury accessories and lifestyle brand known for its leather goods, handbags and ready-to-wear collections. As part of Tapestry, Inc., Coach operates a global network of retail boutiques and wholesale partners and emphasizes craftsmanship, modern design and elevated client service across its retail operations.
Role & Responsibilities
- Supervise and coordinate day-to-day cashier operations, ensuring accurate and efficient processing at the point of sale.
- Conduct cash reconciliation, daily deposits and variance investigations; maintain strict cash-handling controls and documentation.
- Train, mentor and schedule cashier team members to deliver consistent, elevated client service aligned with brand standards.
- Oversee returns, exchanges and refunds in compliance with company policy while protecting revenue and minimizing loss.
- Partner with store leadership to support sales targets, loss prevention initiatives and exceptional clienteling throughout the store.
- Manage opening and closing cash procedures and perform regular cash audits and spot checks.
- Resolve escalated client issues at the register with diplomacy and brand-appropriate service recovery.
- Support visual merchandising and store operations as needed to maintain a premium retail environment.
Qualifications
- Minimum high school diploma or equivalent; further education in retail or hospitality preferred.
- Proven experience in a retail cashier role with at least 1 year of supervisory or lead responsibilities.
- Demonstrable accuracy in cash handling and experience with reconciliation and deposit procedures.
- Strong numerical aptitude, attention to detail and high level of integrity and trustworthiness.
- Flexible availability including weekends, evenings and peak retail periods.
- Excellent interpersonal and communication skills; ability to coach and develop frontline staff.
Skills
Experience
Typically requires 2+ years in retail operations with progressive responsibility; at least 1 year leading or supervising cashier or frontline sales staff in a consumer-facing environment.
Education
High school diploma or equivalent; vocational training or retail management coursework preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a retail culture rooted in craftsmanship, refined client service and collaborative teamwork. The brand values professional development and encourages employees to embody a polished, customer-centric approach consistent with a premium luxury retail environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.