Coach Cash Office Supervisor
- Seniority
- Supervisor
- Posted
- Apr 1, 2026
About Coach
Coach is a contemporary American luxury house known for its leather goods, handbags and lifestyle accessories. As a member of Tapestry, Inc., Coach blends heritage craftsmanship with modern design and operates globally across retail, wholesale and digital channels, offering structured career paths within a fashion-focused corporate and store environment.
Coach Lead Cashier II in New York — supervisory retail role overseeing cash operations, client service and register reconciliation.
Role & Responsibilities
- Supervise and coach the cashier team to deliver impeccable client service and maintain brand standards at all points of sale.
- Oversee daily cash operations including opening/closing tills, cash handling procedures and register reconciliation.
- Perform and verify cash office functions: prepare deposits, resolve discrepancies and maintain audit-ready records.
- Ensure strict adherence to loss-prevention protocols, refunds/exchange policies and payment-card security standards.
- Train staff on POS functionality, transaction flows, promotions and loyalty redemption procedures.
- Collaborate with store management to optimize client flow, support sales targets and execute visual merchandising rotations.
- Investigate and resolve client payment queries, chargebacks and disputed transactions in a professional manner.
- Compile and communicate daily financial and transactional reports to store leadership.
Qualifications
- Proven ability to lead and motivate a small team in a retail environment.
- Demonstrable accuracy in cash handling, register reconciliation and basic accounting controls.
- Strong problem-solving skills with experience managing transaction discrepancies and refunds.
- Excellent interpersonal skills with a client-centric demeanour appropriate for luxury retail.
- Availability to work flexible retail hours, including nights, weekends and peak sale periods.
Skills
Experience
Typically requires at least 2 years of retail cashier or cash-office experience, with demonstrable exposure to supervisory or lead responsibilities in a fast-paced, customer-facing luxury environment.
Education
High school diploma or equivalent; post-secondary certification in retail or hospitality management preferred but not required.
Workplace
This position is based in New York, New York, USA.
Culture
Coach cultivates a creative, client-focused culture that values craftsmanship, modern design and commercial rigor. The brand prioritizes inclusive teams, frontline development and mobility across retail and corporate functions within the Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Cashier», «Head Cashier», «Senior Cashier», «Lead Retail Cashier», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.