Coach Cash Office Supervisor

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Seniority Supervisor
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Coach Lead Cashier II in New York — supervisory retail role overseeing cash operations, client service and register reconciliation.

Overview

Coach is a contemporary American luxury house known for its leather goods, handbags and lifestyle accessories. As a member of Tapestry, Inc., Coach blends heritage craftsmanship with modern design and operates globally across retail, wholesale and digital channels, offering structured career paths within a fashion-focused corporate and store environment.

Role & Responsibilities

  • Supervise and coach the cashier team to deliver impeccable client service and maintain brand standards at all points of sale.
  • Oversee daily cash operations including opening/closing tills, cash handling procedures and register reconciliation.
  • Perform and verify cash office functions: prepare deposits, resolve discrepancies and maintain audit-ready records.
  • Ensure strict adherence to loss-prevention protocols, refunds/exchange policies and payment-card security standards.
  • Train staff on POS functionality, transaction flows, promotions and loyalty redemption procedures.
  • Collaborate with store management to optimize client flow, support sales targets and execute visual merchandising rotations.
  • Investigate and resolve client payment queries, chargebacks and disputed transactions in a professional manner.
  • Compile and communicate daily financial and transactional reports to store leadership.

Qualifications

  • Proven ability to lead and motivate a small team in a retail environment.
  • Demonstrable accuracy in cash handling, register reconciliation and basic accounting controls.
  • Strong problem-solving skills with experience managing transaction discrepancies and refunds.
  • Excellent interpersonal skills with a client-centric demeanour appropriate for luxury retail.
  • Availability to work flexible retail hours, including nights, weekends and peak sale periods.

Skills

Cash handling Cash reconciliation Point-of-Sale (POS) systems Loss prevention procedures Team leadership Customer service excellence Microsoft Excel Visual merchandising support Retail inventory systems

Experience

Typically requires at least 2 years of retail cashier or cash-office experience, with demonstrable exposure to supervisory or lead responsibilities in a fast-paced, customer-facing luxury environment.

Education

High school diploma or equivalent; post-secondary certification in retail or hospitality management preferred but not required.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach cultivates a creative, client-focused culture that values craftsmanship, modern design and commercial rigor. The brand prioritizes inclusive teams, frontline development and mobility across retail and corporate functions within the Tapestry group.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.