Coach Brand Ambassador
Coach seeks a Sales Associate in New York, NY to deliver luxury client service and drive sales in a flagship boutique.
Overview
Coach is an American luxury fashion house known for its craftsmanship in leather goods and contemporary take on modern American style. As a member of the Tapestry, Inc. portfolio, the brand operates a global network of boutiques and wholesale partners and emphasizes elevated customer experience, product storytelling and retail excellence.
Role & Responsibilities
- Deliver personalised, high‑touch client service that fosters long‑term relationships and repeat business.
- Achieve and exceed individual and store sales targets through consultative selling and effective upselling.
- Execute clienteling activities using CRM to track preferences, follow up on leads and manage appointments.
- Maintain deep product knowledge and communicate product story, materials and craftsmanship to clients.
- Uphold visual merchandising standards and ensure the boutique is presentation‑ready at all times.
- Process transactions accurately using the point‑of‑sale system and handle cash/returns according to policy.
- Support stockroom operations including receiving, replenishment, inventory counts and loss‑prevention measures.
- Contribute to store events, local marketing initiatives and team sales strategies as required.
Qualifications
- Demonstrable customer service orientation with polished interpersonal skills and professional presentation.
- Strong verbal persuasion and active listening; ability to deliver tailored recommendations to luxury clients.
- Numeracy and attention to detail for sales reconciliation, cash handling and transactional accuracy.
- Flexible availability including evenings, weekends and seasonal peak periods.
- Legal authorization to work in the country of employment.
Skills
Experience
At least 1 year of retail sales experience; prior experience with a luxury or premium fashion brand is strongly preferred.
Education
High school diploma or equivalent; vocational training or certifications in retail or fashion desirable.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach cultivates a retail culture centered on craftsmanship, brand heritage and elevated client experiences. Team members are expected to embody the brand’s modern‑American aesthetic while collaborating in a fast‑paced, customer‑centric boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.